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Vendors focused on disaster recovery are also ramping up their efforts in advance of the storm.
"We are monitoring the situation and will work with the partners to get the customers back up and running through our network operations centers, which are available 24/7," said Steve Ricketts, vice president of marketing at Continuum. "In blizzard conditions, it may become difficult to physically get to the partner or the customer. So, that's where our ability to resolve issues remotely is really critical."
Another online backup provider is beefing up its staff in order to address developments in real time.
"We are maintaining full support hours today, despite Boston being shutdown at noon, and we are doubling weekend support coverage," said Jay Bolgatz, interim CEO of Intronis, a Boston-based cloud backup and recovery vendor, in an email to CRN. "We also keep a stock of media in case there is a surge of system restore requests."
Meanwhile, Mont Phelps, president and CEO of Waltham, Mass.-based NWN Corp., was traveling in another part of the country Friday, but said his company's command center was fully staffed and monitoring customers' IT systems as the storm approached.
"We're 24/7. We're always up," said Phelps, "We've taken all the steps necessary to keep our customers up and running. We never blink."
Rick Whiting contributed to this story.
PUBLISHED FEB. 8, 2013
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