IBM said change is on the way in 2014 and identified key areas for growth for partners in health care, big data and managed services.
IBM's 2014 channel forecast, outlined by Dave Carlquist, vice president of worldwide channels for the Systems and Technology Group (STG), comes at the end of a rough year for that business unit as sales in key markets such as China have evaporated. IBM's STG has been hit hard compared with other IBM divisions, reporting a 17 percent drop in revenue in the company's third fiscal quarter.
Carlquist is hoping changes to IBM's channel program and new training opportunities for partners in emerging technologies will help reverse STG's decline.
In 2012, IBM said, the channel accounted for 53 percent of revenue for STG. The channel traditionally has accounted for nearly 60 percent of STG sales.
"IBM wants to help its business partner community transform and evolve their business models and leverage higher-value opportunities via industry specialization or solution specialties. We continue to differentiate IBM as a partner by driving simplicity, growth and profitability with our business partners," said Carlquist in an email interview with CRN.
IBM in 2014 will deliver more predictable minimum margins, specialized education and certification, and roll out new "business transformation initiatives" -- IBM workshops that help partners transform business models for cloud, he said. The goal is to enable partners to leverage more IBM big data analytics, cloud, social and mobile solutions and help bring them to market.
IBM, Armonk, N.Y., also will refine order management, deal registration and will improve programs around pricing and financing in the year ahead, he said.
Laura Didio, an analyst with Information Technology Intelligence, is bullish on IBM's prospects.
After consecutive quarterly declines, DiDio said, IBM is ready for 2014. "CEO Ginni Rometty knows the value of the channel and is looking to partners to drive sales in hardware and software," she said.
At IBM's PartnerWorld Leadership Conference in Las Vegas in February, the company boosted cohesiveness between the channel and the STG organization by moving the groups under one leader, with channel chief Mark Hennessy now reporting to Tom Rosamilia, Senior Vice President, IBM Systems & Technology Group.
The move, executives told partners, enabled more shared resources and gave IBM a sharper focus on STG.
Part of that sharper focus, DiDio said, is leaning on partners to sell IBM cloud services and go deeper into the midmarket and even large-company accounts. Leveraging partners is a key strategy if IBM wants to recoup lost revenue from its hardware business with new cloud, software, storage and big data services, she said.
IBM's cloud revenue is up more than 70 percent year-to-date compared with last year to about $1 billion. IBM's software revenue rose 1 percent over last year, according to its most recent earnings report.
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