West Corp. Closes Second Acquisition In Two Months, Buys Automated Messaging Provider PhoneTree


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Telecom service provider West Corp. Tuesday said it has acquired the assets of automated appointment reminder services and provider of medical patient communications software PhoneTree.

It was the Omaha, Neb.-based company's second acquisition in two months. West Corp. in November acquired ECaTS, or Emergency Call Tracking System, a provider of unified 911 SaaS-based networking traffic monitoring and call reporting technologies for local and state government agencies.

Terms of the latest deal were not revealed.

[Related: Private Equity Strikes Again: Apollo Global Management To Buy West Corp For Enterprise Value of $5.1B]

West Corp. declined via email to CRN to further discuss the PhoneTree acquisition at this time, citing the newness of the company's management team.

However, Skip Hanson, president of West’s Interactive Services segment, said in a prepared statement that PhoneTree has been a pioneer in the automated messaging industry. "We are excited to add the PhoneTree team, clients and channel partners to West as we continue to lead our industry and serve our clients," Hanson said in that statement.

West Corp. is a major provider of telecom services, and is ranked No. 24 on the 2017 CRN Solution Provider 500. The company offers services related to unified communications, interactive, specialized agent, telecom, and safety.

PhoneTree is a Winston-Salem, N.C.-based provider of software for automated phone calling systems, voice messaging systems, automated appointment reminders, patient appointment reminders, text messaging, and related areas, with a large emphasis on medical, education and church markets.

ECaTS, on the other hand, provided unified 911 SaaS-based technology that turned 911 data into actionable insight.

2017 was a big year of change for West Corp. The telecom service provider in May unveiled its pending acquisition by New York-based Apollo Global Management for $5.1 billion, or $23.50 per share, which was 2.5 percent lower than its market capitalization at the time.

After the acquisition, which closed in October, West Corp. overhauled its executive team with the appointment of a new CEO, financial services industry veteran John Shlonsky, and a new president, payment industry veteran Robert Wechsler.

 

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