Voice recognition technology is complex and, when handled poorly, it can be more frustrating than time-saving. Pindrop Security, an Atlanta-based voice security startup, is making waves by attracting the attention of one of the IT industry's top executives, a sign that it might the right approach to helping businesses.
John Chambers, executive chairman and former CEO of Cisco Systems, has made a personal investment in Pindrop, asserting his belief that voice recognition is the next big thing in fraud protection. According to the company, there are a number of different uses for voice recognition technology, but the most influential is protecting call centers against voice fraud.
Pindrop can give businesses with active customer service call centers the peace of mind knowing that, even without the barrage of identification questions, callers are in fact who they claim to be. Pindrop has attracted numerous investment funds, in addition to Chambers, including GV and CapitalG, along with Andreessen Horowitz.
The top implementations of Pindrop's tech may be seen in the fields of health care, insurance, and finance. The company has yet to disclose the names of customers using its products, but a recent news release claims that top U.S. banks and insurance institutions are already on board.