The retail industry is rife with new ways for mobile technology to improve customer service operations – and that means opportunity for solution providers. In this Mobility Minute, we take a look at how mobile devices including tablets and smartphones can improve the way retail associates close a sale.
Retailers can improve efficiency and customer experience through convenient and secure mobile devices. When an associate is able to check out a customer on the move, it reduces lines and waiting, and allows associates to close a sale the minute a customer decides to purchase. Samsung partners with a number of point-of-sale market leaders to provide stationary, semi-stationary, mobile and self-service point-of-sale offerings.
The plus? These offerings are not limited to just payment processing. Shoppers can peruse mobile "look books" to find products and styles that might not be in-store, with an experience that provides vivid resolution and details. And, by connecting their POS data with other systems, retailers can also simplify buying, planning, inventory management and other back-office operations.
Beyond consulting and installation, these systems require mobile device management and maintenance, giving solution providers highly desirable and dependable recurring revenue streams.