GAO Calls For Tighter Regulation Of Wireless Carriers

While the majority of Americans are happy with their wireless carriers, better government regulation of the industry and handling of consumer complaints about their mobile phone service is needed, according to a report released Thursday by the U.S. Government Accountability Office (GAO).

The GAO, which surveyed 1,143 mobile phone users and conducted other research into the state of the wireless industry at the direction of Congress, offered a list of recommendations for improvements mainly aimed at the Federal Communications Commission (FCC) and its responsibility "for fostering a competitive wireless marketplace."

Some 84 percent of those surveyed were "very" or "somewhat" satisfied with the wireless service provided by their carriers, the GAO reported.

But 42 percent of those who were dissatisfied and wanted to switch services were staying with their current carrier due to early termination fees and other problems with terms-of-service contracts.

The GAO's recommendations included more rigorous handling of the "tens of thousands" of complaints received by the FCC each year, as well as improved coordination between the FCC and relevant state agencies to address issues like truth-in-billing and early termination fees.

Tweet

   

More Client Devices