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Designing for failure is a must. Leone pointed out that Netflix was not affected by Amazon's cloud outage, because its cloud infrastructure had been designed for failure.
"If you have one application, on one server, on one network on the San Andreas Fault, you're going to have a problem," he said.
Leone said the cloud will suffer disruption. There will be failures, but "they shouldn't hold you back from experimenting," he said. "Don't let the news take you off of the path of talking these solutions through with customers."
Renee Bergeron, Ingram Micro vice president of managed services and cloud computing, said cloud outages and delivery issues haven't scared VARs away from adopting cloud and brining customers up to speed.
"We have not seen our resellers slow down adoption of cloud as a result of these outages," she said, adding that solution providers that were on the fence about cloud solutions may not move to cloud offerings as quickly, but it's not halting them altogether.
Bergeron added that cloud environments are as stable, if not more so, than their on-premise counterparts.
"An on-premise solution in an IT end user company goes down and it doesn't get the same publicity," she said. "It probably goes down a lot more, actually."
Recent cloud outages, however, highlight the need for strong SLAs, which Ingram Micro has in place to ensure vendor offerings perform as promised. Bergeron said if an end user suffers cloud issues, the solution provider can call Ingram Micro, which will hash out the SLA with the vendor.
"We view that as our role," she said. "That's our responsibility."