GoDaddy Offers Users One-Month Credit Following Outage


Website hoster and email service provider GoDaddy says it will give customers a free month of service following an outage that took the company offline for six hours Monday.

The credit will be applicable for each website owned by a customer, GoDaddy CEO Scott Wagner wrote in a letter to customers.

Wagner also apologized for the outage. "We let you down and we know it. We take our responsibilities -- and the trust you place in us -- very seriously," Wagner wrote in the letter, published by The Los Angeles Times. "I can not express how sorry I am to those of you who were inconvenienced."

[Related: The 10 Biggest Cloud Outages Of 2011]

GoDaddy experienced service interruptions from 10 a.m. PST to 4 p.m. PST Monday, affecting an undetermined number of its 10.5 million customers.

Wagner said the outage was not caused by a denial of service attack by the hacker group Anonymous, which initially claimed credit. Instead, the cause of the service interruption was a network failure, Wagner said.

"The service outage was due to a series of internal network events that corrupted router data tables," Wagner wrote. "Once the issue was identified, we took corrective actions to restore services to our customers and GoDaddy.com."

PUBLISHED SEPT. 13, 2012