GoDaddy Offers Users One-Month Credit Following Outage

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Website hoster and email service provider GoDaddy says it will give customers a free month of service following an outage that took the company offline for six hours Monday.

The credit will be applicable for each website owned by a customer, GoDaddy CEO Scott Wagner wrote in a letter to customers.

Wagner also apologized for the outage. "We let you down and we know it. We take our responsibilities -- and the trust you place in us -- very seriously," Wagner wrote in the letter, published by The Los Angeles Times. "I can not express how sorry I am to those of you who were inconvenienced."

[Related: The 10 Biggest Cloud Outages Of 2011]

GoDaddy experienced service interruptions from 10 a.m. PST to 4 p.m. PST Monday, affecting an undetermined number of its 10.5 million customers.

Wagner said the outage was not caused by a denial of service attack by the hacker group Anonymous, which initially claimed credit. Instead, the cause of the service interruption was a network failure, Wagner said.

"The service outage was due to a series of internal network events that corrupted router data tables," Wagner wrote. "Once the issue was identified, we took corrective actions to restore services to our customers and"


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