Intermedia Pushes Cloud Concierge On-Boarding Tool To Partners

The tool, which is marketed as "Cloud Concierge," augments hosted Exchange setup and migration through its ability to export GAL and Active Directory objects, reconfigure bad email addresses, manage mail flow redirection, migrate data, distribute single sign-on tools to end-users, and ultimately to execute the cutover.

"We want to give our partners control that they need to accomplish the migration," said Intermedia Chief Operating Officer Jonathan McCormick. "The tool is built from multiple years spent doing on-boarding projects for our clients. It gives the partner more control over the process and is provided to them free of charge. It walks them through every step of the on-boarding process, backed by self-help videos."

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The Mountain View, Calif.-based company has already used the tool to migrate more than 300,000 SMBs since 2010. While the Cloud Concierge is currently designed to support Exchange, the company intends to expand the tool's capabilities toward the support of Intermedia’s Hosted PBX and Cloud Server offerings in the near future. McCormick said that the same methodologies used to develop the Hosted Exchange tool are now being used to support the development of tools for the company's other service lines. Rollouts are anticipated over the course of several months.

Partners also have access to the company's support team, which is offered free of charge on a 24/7 basis. Alternatively, partners can also leverage the Intermedia technical staff to conduct customer migrations, free of charge.

"We are continuing to see strong growth in our business as more people move from on-prem to cloud-based services," McCormick said. "We want to help partners migrate their customers to the cloud, and benefit from the lifetime value of the customer. Our focus has always been on cultivating long-term customer retention."

PUBLISHED, MARCH 26