Even with disaster recovery services available in the cloud, businesses are finding themselves challenged.
Disaster recovery cloud provider CloudEndure's latest survey reveals that while service availability remains important, experiencing downtime is inevitable.
After surveying 116 IT cloud professionals, the Tel Aviv-based company found that 29 percent of survey respondents stated service availability as highly critical to their customers, while 68 percent rated it 8 or higher, on a scale of 1 to 10, said Ofer Gadish, CEO of CloudEndure.
"For IT managers or people responsible for IT operations, they are often measured based on possibility, so if it takes longer to release a new feature, that’s less critical," said Gadish. "However, if a system is down, their business is immediately losing recognition and money. From that perspective, they are measured on their availability, and that's why it's ranked high."
The survey also revealed that 54 percent of respondents dealt with downtime in the last quarter, said Gadish. Downtime can occur based on problems with infrastructure, human error, security issues, hackers and viruses.
When downtime occurs, it can negatively impact a business, especially if it's an online business, said Gadish.
"Today's world where everything is online, not being able to serve a customer online -- doesn't matter what kind of customer -- it impacts your business," said Gadish. "There is immediate loss of revenue and transactions. There are also bigger impacts on reputation, customer turnout and the feeling of the customers in respect of the reliability of service."
Insufficient IT resources, budget restrictions and a limited capacity to prevent software bugs are challenges when it comes to fulfilling availability goals, Gadish believes.
According to Gadish, to ensure system availability and data protection, security solutions and load balancing are necessary techniques.
"Once you have downtime, for whatever reason, the question is how to recover," said Gadish. "From a high-availability perspective, load balancing is a great solution to load off a number of servers, and if one is down nothing happens."
According to the survey, disaster recovery budget is interconnected to the cost of downtime. Ninety-three percent of the organizations where the cost of downtime in a day is less than $10,000, the annual backup and disaster recovery budget is less than $10,000. However, 82 percent of organizations with a day of downtime cost exceeding $10,000 has an annual backup and disaster recovery budget of over $10,000.
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