CRN 2007 Products Of The Year


How We Chose The 2007 Products of the Year

We're out of breath.

It just never stopped during 2007. From the unveiling of the Apple iPhone to the launch of Microsoft Vista, to the emergence of AMD's Barcelona chips into the marketplace, the new products and launches and announcements and solutions just kept coming.

Keeping up to date with the fast-and-furious changes to platforms and functionality - - and their implications for the IT channel - - meant we never had the chance to slow down. And, if you're in the industry, neither did you.

Even as we wrapped up this Product of the Year 2007 special report, we were kicking the tires of new products, looking under the hood and seeing which had the most horsepower, offered the best mileage per gallon and delivered the whiz-bang features. When we finally had a chance to look in the rearview mirror at all of the products and technologies that made a difference this year, we found ourselves with a tough task.

It was the year of Microsoft's Vista. It was also the year of Apple's Leopard. So what was the best operating system of 2007?

Intel's vPro thrashed the rest of the desktop market this year, but Barcelona grabbed its share of attention.

Facebook. Windows Live. VMware. Once again, software became cool and, in some cases, potential game-breakers. Picking an application of the year wasn't easy. Nor was it a simple task to a favorite notebook, a category that has continued to dominate growth in the PC segment over desktops.

Desktops themselves got smaller, more powerful and cooler (both from a thermal and cultural point of view). And they've become even more attractive targets to spammers and hackers, so picking a security product that stood out above all others was a challenge-and-a-half.


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But the more difficult our job in making these choices, the better it is for the industry and the more value solution providers can deliver to customers. So while 2007 was a hectic year for all of us, it was a monumental one for the industry.

So what do you think was the Chip of the Year? Application of the Year? Operating System of the Year for 2007? We did our level best to sort through all of the products we have reviewed this year and present choices that may prompt discussion, debate or disagreement. But let us all agree on one thing: We hope 2008 will keep us just as busy with great technology, products and solutions.

Next: Security Product of the Year

Security Product of the Year: SonicWall TZ 180

Threats to the network continue to increase and the number of solution providers that need to dive into Unified Threat Management for small and mid-size businesses is jumping as well.

Simply put: security is a bigger deal than ever before. And that's why the CRN Test Center chose the SonicWall TZ 180 as the Security Product of the Year for 2007. The device is capable of taking on network threats, scanning files and preventing network intrusions without sapping network bandwidth.

Importantly for VARs and integrators who work inside SMB accounts, the SonicWall TZ 180 is pretty simple to install. It's wizard-driven once the appliance is registered and the vendor has a portal, MySonicWall.com, where solution providers can manage a variety of UTM products and manage multiple licenses.

The TZ 180 is a second-generation UTM product. SonicWall has tweaked the software so it's able to keep up with business-class cable and DSL connections --now business-critical in the SMB segment. TZ 180 works by initiating a deep-scanning process of files entering the network, checking the packets for signatures that match its database, and managing incoming threats. In addition, the TZ 180 is able to provide stateful packet inspection.

With all of this, SonicWall has taken security technology that was once the province of the largest enterprises and scaled it to fit smaller and mid-sized deployments.


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We were also impressed by support that is bundled with the product.
SonicWall's TotalSecure solution for the TZ 180 includes one year support for AV, antispyware gateway and intrusion-prevention services. SonicWall works with solution providers during subscription periods. The TZ 180 also offers a year of content-filtering services, which includes protection against phishing attacks. SonicWall updates its appliances regularly with lists of phishing sites.

So if you've got an SMB's network to protect, there's no better choice than the TZ 180.

-Edward F. Moltzen and Mario Morejon

Next: Virtualization Product of the Year

Virtualization Product of the Year: VMware Infrastructure 3 with Lab Manager

When you think virtualization, you think VMware.

The Palo Alto, Calif.-based spinoff of storage company EMC went public in 2007 with an initial public offering, and maintained its leadership position in one of the hottest areas of the IT channel.

It's technologically ahead of its rivals, in part because of the innovative components it offers. That combination was more than enough for the CRN Test Center to name VMware Infrastructure 3 with Lab Manager as the Virtualization Product of the Year.

Specifically, we really liked advances VMware has brought to bear in its Lab Manager, a Web tool designed to support developers and testers in highly distributed environments.

Lab Manager provides end-to-end software life-cycle management capabilities that are far and away better than any other offering in the industry. But we found other elements of the VMware Infrastructure 3 suite also compelling, including the ESX Server, its VirtualCenter Management Server, and VMware Converter, a nifty tool that allows a solution provider to create virtual machines (VMs) from existing physical machines.


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VMware's VMotion live migration technology is capable of transferring VM images on a single SAN, so the migrations are performed extremely fast. ESX Server can manage clusters of physical hosts that are treated as a single resource pool. With ESX Server installed on several host machines, administrators can treat them as a single pool of CPUs, memory and stored resources, and deploy virtual machines across clusters of hosts.

The bottom line: during a period when the industry is moving toward server and storage consolidation, and when solution providers are being tested on how well they can deliver virtualization services and solutions, VMware Infrastructure 3 provides a channel-friendly, powerful path for VARs and their customers.

-Edward F. Moltzen and Mario Morejon

Next: VoIP Product of the Year

VoIP Product of the Year: Microsoft Office Communications Server 2007

With the introduction of Microsoft's Office Communications Server (OCS) 2007, the software giant is poised to revolutionize the VoIP space. Its splashy entrance into the lucrative space early this year had the channel abuzz, waiting to see how Microsoft's wares would impact the market, where it is now squarely pitted against Cisco Systems. Now that it's here, OCS is the CRN Test Center's choice for VoIP Product of the Year.

With OCS, Redmond, Wash.-based Microsoft has delivered a one-stop shop for VoIP, IM, audio conferencing and videoconferencing. It's a unified communications platform that keeps employees conntected, and helps them collaborate so business decisions can be made quickly. Need to know if a co-worker is available for a phone call or videoconference? OCS shows you the presence status of other users, a cornerstone of the product's productivity features.

Behind it all lies Active Directory, which is the engine that fuels OCS's deep presence awareness reach, collecting and storing contact information.

It's capable of acting as stand-alone IP-PBX, but OCS also works with many legacy PBX systems to achieve some level of presence awareness. It's unified messaging capabilities tie in with Microsoft Exchange, so OCS users can receive and manage their voicemail messages via e-mail and interact with other features in Exchange.

OCS can also interact with Microsoft Office applications, allowing users to exchange detailed information on their whereabouts. For instance, whenever users look at e-mails in Outlook they can see the presence information of the senders. They can see if other users are available on the network or are able to talk.


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By simply getting presence information from Outlook, users are able jump right into voice conversations. OCS is capable of managing connections with the types of devices and communication paths that users want to make available. What's more, OCS will make the right connection and reach users based on their active presence properties. Users have a lot of control over their communication by being able to redirect calls on the fly from any location.

The VoIP market is sure to be a rough-and-tumble space in the year ahead with so many big names slugging it out for share. We have no doubt solution providers working with Microsoft OCS will be able to land some pretty big punches.

-Mario Morejon

Next: Wireless Product of the Year

Wireless Product of the Year: Extricom Interference-Free EXWO-404 WLAN Switch

Perhaps it's just the inner thumb-sucking kid in us that loves the idea of a "blanket" of Wi-Fi coverage, but we're sold on Extricom's WLAN technology.

With everything from VoIP to streaming video to file sharing cutting cords and heading for the air, wireless is quickly becoming a mission-critical technology for many customers.

That's why we laud Extricom for putting so much focus on solving interference problems. Mobile devices transmitting on 2.4 Ghz, such as cordless phones, Bluetooth devices, and even some popular gaming consoles, can interfere with the wireless network. Having multiple local wireless networks within an office or among different businesses within the same building can also cause problems for a mobile user moving around the floor.


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The WLAN enterprise solution from Israeli-based Extricom handles the interference and simplifies Wi-Fi deployment for businesses. The CRN Test Center selected the Extricom Interference-Free EXWO-404 WLAN Switch as the Wireless Product of the Year for its robust features. The switch, built on the vendor's channel blanket architecture, creates a coverage area where users can move from one access point to another without any handoff latency. Putting all the access points on the same channel and frequency, different from other networks and competing products, eliminates interference concerns. And the simplicity of deployment and maintenance make it perfect for the SMB looking to ditch the wires.

The vendor's WLAN Switch also creates separate channel blankets to physically segregate different user types, traffic types and roles to improve quality of service, such as streaming video on one channel and passing VoIP data on another.

As trends shift towards triple-play and other services, solution providers need products that can support critical applications without worrying about performance, resiliency and scalability. And that's what Extricom offers.

-Fahmida Y. Rashid

Next: Operating System of the Year

Operating System of the Year: Microsoft Windows XP

Sure, there were skeptics at first. But with nearly a full year of product introductions behind us, we can unwaveringly hold up one operating system as our favorite. Yes, it comes from Microsoft, but perhaps it's not the obvious choice. Or, maybe it is.

Microsoft rolled out Windows Vista, its next-generation desktop operating system. But for many solution providers and their customers - - at least the ones brave enough to try it - - deploying Vista felt like swimming in cement. Driver support was off. Upgrade paths were off. The performance and security boosts just weren't there. By mid-year, it became clear that it was still no match for what we're now calling Ol' Reliable: our Operating System of the Year for 2007, Windows XP.

Not only are most Tier 1 PC manufacturers still offering XP as an option, most have continued to make it their wink-nod recommendation for business PCs. Some solution providers have gone further: by and large, many have come to view the XP Downgrade path as the most cost-effective and reliable for their customers when it comes time to deliver new hardware.

Driver support is still solid. Performance is great. The User Interface continues to be effective. And for the channel, it continues to do what customers need at a margin and price that works for everyone.


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Faithful readers will remember that last year we actually bestowed this crown on Windows Vista, so, they might rightly ask, what gives? It comes down to promise. Last year, Vista packed nothing but huge potential for the channel. But now that we've gotten our hands on it and put it through its paces, we have to say that its promise was not met.

Solution providers say XP is still king, because it just works, and its hardware and service requirements still often make it the best pick for customers. To put it another way, we really didn't know how good we had it with Windows XP until Vista came to town.

-Edward F. Moltzen and Mario Morejon

Next: Application of the Year

Application of the Year: Tableau v3.0

At the heart of many small businesses is a big business waiting to break out, but sometimes that's prevented by reams of data that are simply smothering. Not to worry, though. CRN Test Center's Application of the Year for 2007 is a tool that can turn a solution provider into a hero for that small business—or any midsize or large client for that matter.

Tableau v3.0 is a breathtakingly simple-yet-powerful data analysis toolset that, once deployed, permits data to be sliced, diced and viewed from every angle in a friendly, graphical interface. Developed by Academy Award-winning Stanford Professor Pat Hanrahan (a Pixar founder of "Toy Story" fame) and colleague Chris Stolte, Tableau 3.0 takes visual analytics to new heights.

Here's how it works: Tableau permits the creation of dashboards where users can create multiple views of data using live links. The dashboards are not separated by a tier as with other enterprise business intelligence (BI) dashboards. And they're not Web components that run apart from BI middleware. The dashboards are directly linked to Tableau's engine. The data is live, it's dynamic and it's grouped into a single framework.

What makes this application friendly to any business user is that it allows data to be viewed and manipulated with drag-and-drop ease. A set of data—like store sales on a Saturday and Sunday—can be analyzed by product, by time of day, by discount levels or sales rep. Solution providers don't have to provide extensive training or hand-holding.


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Tableau Professional Desktop, with analysis and visualization features, connects to all Tableau supported data sources and supports Microsoft Windows Vista, Windows XP, 2003 or 2000. It's not a hog, either: it requires only 35 Mbytes of free disk space.

Any data visualizations created in Tableau Desktop can then be published to Tableau Server and shared via a Web browser. The company is also offering a Web portal, which connects its dashboard views directly into Tableau Server and its worksheets.
No other business intelligence tool on the market is as flexible or as easy to use as Tableau.

-Edward F. Moltzen and Mario Morejon

Next: Desktop of the Year

Desktop of the Year: HP Compaq dc7800 Ultra Slim Desktop PC

Electronics are getting slimmer, sleeker and stylish, so why should desktops miss out on the fun? Just like laptops, tablets and handhelds, it was only a matter of time before desktops joined the movement toward sleek, tiny form factors. PCs used to be a bland lot, a market full of generic rectangular boxes that encroached on valuable leg room under the desk or workspace on top of it. No more.

In 2007, manufacturers proved that the desktop doesn't need to go out for the Boring Award. We were smitten with the design of two in particular: Hewlett-Packard's Compaq dc7800 Ultra Slim Desktop PC and Lenovo's ThinkCentre A61e. In the end, HP won us over with its solid Intel-based performance, ease of deployment and shapely lines, which is why the dc7800 gets our nod for Desktop of the Year.

Injecting new life into a segment many considered moribund, the dc7800 returned solid desktop-worthy results during testing, performing better than many business laptops that have come through our labs.


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The computer features an Intel Core 2 Duo processor, 1 Gbyte of memory, an 80-Gbyte hard drive and a PATA LightScribe DVD Writer. It's not built on the newest and shiniest components, but business users don't need the most powerful graphics card or professional-grade sound.

Weighing about six pounds, the Ultra Slim Desktop is small enough to be mounted on the back of a 19-inch flat panel monitor, hung on a wall or attached under a desk.

It's also easy to service, as the majority of common tasks can be done without tools. The case is easy to remove: turn the thumbscrew and slide the top cover off to see the motherboard. Everything is clearly visible and accessible despite the tight quarters.

If HP's goal was to provide a machine that does enough to meet daily business needs without taking up a lot of space or breaking the bank, then we say mission accomplished.

-Fahmida Y. Rashid

Next: Notebook of the Year

Notebook of the Year: Toshiba Portege R400

It's bright, it's slick and it works like a charm.

The Toshiba Portege R400 got our attention earlier this year and held it, winning our nod for Notebook of the Year. Lightweight and flexible, it's a laptop built to suit the needs of mobile business users.

Its design weighs in at a breezy 3.75 pounds, and measures 14.2 inches x 10.6 inches x1.2 inches. It is covered with an eye-catching glossy white case.
The LCD screen is built so the device can be converted to tablet form via special peg-and-guide hinge pivots and a latch-free lid. The display itself, a 12.1 inch widescreen, maintains native 1,280 x 800 WXGA resolution with LED backlighting for efficiency. And it's easy on the eyes, indoors or out.

But we're not easily won over on looks alone.

The R400 also sports an integrated fingerprint reader, intuitive volume controls, built-in EVDO Verizon Wireless, 802.11a/b/g Wi-Fi, Gigabit Ethernet and Bluetooth connectivity. It offers push e-mail functionality and a Personal Information Assistant that provides a new e-mail alert without even logging on.
It also gives solution providers opportunities to add layers of service, connectivity and security outside the box.


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With the R400, Toshiba managed to do what other vendors could not universally do: integrate Microsoft Vista seamlessly into a device with enough hardware to run smoothly, yet still maintain decent battery life (about four hours on standard battery use) and thermals. The notebook uses an Intel Core Duo U2500 processor that runs at 1.2 GHz, so it's not exactly a device for gamers or designers. But it's a solid business notebook that is easy to drag around on the road and a delight to use. And that's not something we said too often this year about Vista-based systems.

By year's end, Toshiba was getting ready to start shipping a next-generation version of this notebook design in the Portege brand. We can't wait to see what they come up with next.

-Edward F. Moltzen

Next: Chip of the Year

Chip of the Year: Quad-Core AMD Opteron

We'll overlook the fact that AMD announced Barcelona on Sept. 11, but didn't start shipping it in volume to Tier 1 manufacturers until mid-November. We'll overlook the fact that system builders and solution providers have had to put some customers on hold while waiting for the systems to make it into the pipeline.

Despite those issues, the CRN Test Center awards AMD Product of the Year in processors for its quad-core Opteron chip because it is a game-changer.

It's blazing fast, but efficient when measured in performance per watt. With servers and workstations based on Barcelona, enterprises can deploy technology that hums down the highway with the power of an SUV but offers the eco-friendliness of a hybrid.

Right before it was announced, Test Center engineers had the chance to run a dual-CPU Barcelona server through a PassMark performance test. It scored higher than any other dual-CPU system we've ever tested.

As they say on late-night informercials: Wait, there's more. Barcelona is socket-compatible with the dual-core Opterons. Both processors use AMD's socket F(1207) design. When it comes to heat-generation, the thermal load of the quad-core CPU is about the same as the dual-core Opteron. For solution providers and customers, that means the same heat sinks, cooling fans and power supplies can be used as in earlier Opteron systems. AMD engineered Barcelona so that customers can upgrade a dual-core Opteron to a quad-core with a BIOS upgrade and little else.


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AMD, Sunnyvale, Calif., didn't stop there, though. The company built in its Cool Core technology—which automatically shuts down parts of a CPU, such as the floating point unit, when not in use. And of course, AMD has had its PowerNow technology, which controls the MHz at individual cores. So not only is it one of the best-performing pieces of silicon we've ever seen, it's among the smartest.

Editor's note: As this segment was being prepared, some server manufacturers had begun booking orders on systems built with AMD's Barcelona. AMD executives had said the processor would ship in volume by the middle of the fourth quarter. As this package went live, AMD confirmed to ChannelWeb that, while Barcelona had begun shipping in some quantities (by the hundreds of thousands), full-blown shipment would be delayed to the first quarter of 2008 due to an errata that is undergoing a fix. The errata did not impact our earlier testing, which found Barcelona to perform better than any server chip that CRN Test Center had ever examined.

-Edward F. Moltzen

Next: Smartphone of the year

Smartphone of the year: RIM BlackBerry Curve 8310

In many ways, 2007 will be remembered as the Year of the iPhone. The device from Apple stole headlines, attention and hearts, winning over more than one million buyers in its first three months on the market. Well, that's great for Apple and it's great for consumer gadget fanboys. But for the commercial IT market, it's not enough.


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Research in Motion's BlackBerry Curve 8310 is our Smartphone of the Year for several reasons, most importantly because it's a business device that allows integration with and access to corporate data. It also keeps up the tradition of dependable push e-mail access and throws in GPS functionality, high-quality voice connectivity and one of the smallest form factors RIM has ever produced.

Its 10 to 12 hours of battery life eclipses the iPhone, and its QWERTY keyboard is typically user-friendly—which is what diehard BlackBerry users have come to expect.

Compared to previous BlackBerry versions, the device's multimedia functions rise to a new level. It has a 2-megapixel camera and heightened MP3 play capabilities, 64 Mbytes of flash memory storage capacity along with a microSD slot for external storage. It supports Bluetooth stereo audio and is supported by BlackBerry Enterprise Server. It weighs 3.9 ounces and comes in red or titanium colors.

Simply put, the Curve 8310 works, plays well with the network and brings Blackberry functionality to its highest levels yet. If Apple set new standards for consumer functionality with the iPhone, then the BlackBerry continues to set the bar for smartphones in the business world.

-Edward F. Moltzen

Next: The Original Reviews

The Original Reviews

Best Security Product

Best Virtualization Product

Best VoIP Product

Best Wireless Product

Best Operating System

Best Application

Best Desktop

Best Notebook

Best Processor

Best Smartphone


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