The Federal Trade Commission (FTC) has awarded Apptis a five-year contract valued at more than $16 million to deliver a managed-service call center, the Chantilly, Va.-based company announced today. Using an established Apptis Call Center in its corporate headquarters, the contract will assist the commission in protecting consumers and monitoring anticompetitive activities.
Awarded under the General Services Administration's CONNECTIONS vehicle, which is a indefinite-delivery indefinite-quantity (IDIQ) contract for acquiring telecommunications technologies, the Enterprise Support Desk solution will incorporate the call center, as well as on- and off-site support for the FTC and end users. In addition, Apptis will provide a wide range of technology services, including infrastructure management, Web support services, application development and maintenance, and installation and implementation of computing platforms. The call center and associated services are intended to improve response capabilities by the FTC to the consumer, and more efficiently track inquiries and investigations.