CRN Managed Services News

Report: Cognizant, NTT, Atos Compete To Buy Perot Systems From Dell

Dell partners in recent months have told CRN they welcome the divestitures, saying jettisoning some business units will create opportunities and help focus Dell after the EMC acquisition.

CRN Exclusive: LogicMonitor Tightens Product Ties With Autotask, ConnectWise

IT infrastructure monitoring platform provider LogicMonitor, citing a need to help managed services provider partners, has updated its integrations with service platform vendors Autotask and ConnectWise.

The 10 Biggest Managed Services Stories Of 2015

MSPs have in 2015 sought out more applications around the cloud and telecom through acquisitions, partnerships and organic practices to better differentiate themselves and avoid commoditization.

The 10 Coolest Managed Services Offerings Of 2015

This year's top offerings allow MSPs to capture revenue from Microsoft Azure, Office 365 and Skype for Business, and excel at a range of offerings from modernizing applications to eliminating repetitive manual processes.

Q&A: ConnectWise CEO On Declining Margins, M&A Drivers And Where MSPs Should Invest Their Time

Arnie Bellini dishes on why profits are dropping for pure-play managed service providers, how big MSPs need to get in order to survive and what services and pricing models MSPs should invest in.

8 Moves That Put PCM On The Fast-Growth Track

Here's a look at the eight changes -- including three acquisitions - that accelerated PCM's growth in 2015.

ConnectWise President: We Want to Do Half Our Business Abroad

ConnectWise has launched a full-court press in the United Kingdom and Australia to grow international operations to half of overall sales from less than 30 percent today.

ConnectWise To Bring Four Technologies Together On Single Platform

ConnectWise plans to bring LabTech, Quosal and ScreenConnect technologies as well as its own onto a single user interface to minimize hassle and save partners time and money.

5 Most Popular Methodologies for IT Support Centers

If you run a support center, how can you make it more efficient? Support centers are always looking for ways to become more productive and efficient, and have embraced methodologies, processes and frameworks popularized everywhere from General Electric to Toyota to Oracle to do that. A survey by the Help Desk Institute uncovered the top five. (From

Paessler Builds Monitoring-As-A-Service License With MSPs In Mind

Network monitoring provider Paessler AG has introduced a licensing model for its flagship Monitoring-as-a-Service offering specifically for managed service providers.

ScanSource CEO Q&A: Major Expectations For Another Record Quarter

Even while absorbing three acquisitions and completing a tough SAP installation this year, distributor ScanSource sees another strong quarter ahead, CEO Mike Baur tells CRN.

CRN Exclusive: Solution Provider Sienna Group Teams Up With Interset For Threat Analytics

Sienna Group says its cloud-based managed services offering for behavior analytics vendor Interset will save customers money and allow for more flexibility as end-user environments change.

Private Equity Behemoths To Buy SolarWinds for $4.5B, Sending Stock Skyrocketing

Silver Lake and Thoma Bravo plan to purchase IT infrastructure management vendor SolarWinds for $4.5 billion, upping the investment around cloud, hybrid and MSP environments.

CRN Exclusive: Bigleaf Expands Reach Into Channel With Help Of Intelisys, X4

Bigleaf Networks announced new partnerships with master agents Intelisys and X4 in an effort to reach more partners. Solution providers can incorporate Bigleaf's VoIP and cloud performance optimization managed service into their own Internet solutions for customers.

Responding To Partners, SolarWinds N-Able Acquires BeAnywhere

Remote monitoring and management vendor SolarWinds N-able acquires remote access and support technology through its acquisition of BeAnywhere.

Logicalis CEO Plans Sales Overhaul To Focus On Vertical Markets

Partners need to strengthen support for line-of-business executives, focus on services rather than technology, and simplify the customer experience to be successful in the years ahead, the CEO of Logicalis told attendees at the Best of Breed Conference in Orlando, Fla. (From

Intelisys To Partners: Managed Services Is The Next Big Sales Opportunity

Solution providers can help lighten their customers' IT loads as managed services emerges

N-Able Parent SolarWinds Reviewing Possible Sale

SolarWinds, which owns remote monitoring and management company N-Able, might be sold after a third-party expressed unsolicited interest in the management software firm.

N.Y. Firm Named 1st Intelisys Platinum Plus Partner

Intelisys named Subsidium Technologies its first Platinum Plus partner after the upstate New York firm reached $1.5 million in monthly recurring revenue.(From ITBestOfBreed)

18 Tough Certifications That Are Worth The Effort

Certifications in IT security and cloud are the most valuable, according to business educator Global Knowledge, but project management and services-related credentials are becoming more useful with each passing day.