Page 2 of 2
The last piece is a technology summary that generates a report to highlight important issues, Penland said.
During a Q&A session with members, Penland and Pica said myITprocess will be able to integrate into PSA tools such as ConnectWise or Autotask.
"We want it for scheduling, for tickets. So we can say 'Here's a review. You need to assign it to someone and makes sure it gets done.' Penland said.
Pica added that the tool would only be available to TruMethods members, which drew applause from Schnizzfest attendees, but he was not sure how much it would cost them.
"We don't know our costs yet for on-boarding or support. I can say we will make it based on the value you get, how many customers you are managing so it matches up with your ROI," Pica said. "The way we come up with a price is we need to charge enough to develop, support and onboard people by our standards. The goal is to make it available to every single member. We hope you trust that our pricing will be by [our strategy] 'members first.'"