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How is your approach to partners, vendors and customers changing?
I would say that we have been far more inclusive than exclusive. To be successful in the future, you really need to work together with your partners, vendors and customers as a unit. If you have the right partnership, whether it's with your customers, a vendor and a customer or a partner and a customer, those partnerships lead to stickiness and longevity. If you have the right partnership and your customers feel you are adding value instead of just selling them goods, it leads to incredible stickiness, which then leads to the growth of your firm. If you have stickiness at the client level, your clients don't leave you. So, every new client you bring in adds to the success of the business and adds to the growth long-term.
What type of talent are you looking for today in terms of IT staff?
That's probably been our No. 1 challenge. It's really interesting that you still hear that unemployment is at 8.3 percent in the market, but in IT it's very low. Technology talent is in high demand and we are in high demand for stronger technology talent around specific areas. For instance, we are looking for someone with a deep knowledge of collaboration platforms, mobility or some other expertise that is hard to get. We are also looking for domain expertise -- for example, someone who has very strong knowledge in healthcare or another particular niche.
Our No. 1 challenge has been recruiting and finding that deep technical and domain expertise at the forefront of what we are doing day in and day out because we are a services business. If you are a services business, you are only as good as the people behind you. You can't have a lack of talent and be strong -- strong talent and services go hand in hand.
How are mobility and cloud changing your model?
There's a new consumer in the market; that consumer wants information and data at any time, anywhere and on any device. This is what's driving the market. All businesses, in all industries, are now faced with such a consumer that they now have to change their approach and model in order to get their name, products and solutions out there. Cloud and mobility are the key technologies out there that enable that new consumer. That's driving a significant part of Axispoint's growth.