CRN Managed Services News

  • Episode 6 of the 2008 Kaseya MSP Education Series

    Watch Your Back: Legal Considerations and Contracts
    What a Service Level Agreement (SLA) can do for your business " what an SLA is, what kinds are there and what makes a good one? Everything Channel Managed Services Expert Dan Neel will talk one-on-one with Steven Hart, CEO of Advantage Microsystems about his overall experience involving the growing hype of Service Level Agreements.
  • The Software-as-a-Service (SaaS) Value Proposition
    A growing number of Managed Services Providers (MSPs) have begun to agree that deploying and managing software products on-site with customers defeats the purpose of delivering remote services. Get the details on the scope of this trend and how you can profit from SaaS.
  • Fiberlink Offers Adaptable MSP Security For Every Road Warrior
    Most IT experts know that the easiest way to access confidential data is not by breaking into a LAN or figuring out flaws of a multitier system, but rather to hack into a mobile device. Hackers know this quite well, and today, it's hotels and conference halls that are the sweetest spots for hacking.
  • How To Navigate The New MSP Landscape
    Smaller MSPs say they have no choice but to adjust to because the days of making good margins on simple monitoring and patch-management services are over.
  • Printing and Imaging Solutions - New Ways to Leverage Managed Services
    Delivering managed services to PCs, servers, storage, and network devices helps ensure account retention and build customer loyalty - so why not take the same approach with printers? Print managed services allow Solution Providers to monitor and manage customer print devices, make sure they work properly, and help customers gain more insight into their printing habits which helps increase efficiency and reduce costs.
  • Are You Ready For The Next Evolution Of Managed Services?
    As the managed service market reaches its' tipping point, it becomes more important to differentiate yourself through world class customer service, 7/24 support, proactive IT service delivery and keeping abreast of the latest technological developments.
  • How to answer your SMB health-care customers' concerns about HIPAA protocols

    HIPAA Help
    Health care has moved far beyond the days of "take two aspirin and call me in the morning." Emerging technologies have led to more accurate and quicker diagnoses, better communications between providers through the use of electronic medical records and the freedom for health-care professionals to concentrate on preventative care.
  • Pentaho pact brings Carahsoft's open source options straight to Uncle Sam

    Government, Please
    There's an emerging trend among government agencies to consider open source software--and astute VARs are in line for a piece of the action. Carahsoft Technology Corp. (VARBusiness 500 No. 242) and Pentaho Corp., have announced a partnership that will make the government reseller the exclusive General Services Administration (GSA) Schedule distributor for U.S. Government organizations that choose Pentaho's Open BI Suite for business intelligence.