CRN Managed Services News


ConnectWise Aims To Charm The Channel With New, Unified UI And Four Newly Named Products

ConnectWise says its new user interface will provide MSPs with a more consistent experience, reduce the clicks needed to navigate between functions, and ensure the same key carries out the same function in every program.

Dell EMC Channel Chief Byrne Calls Services A 'Pot Of Gold,' Partners Agree, But Note 'Knee-Knocking' Challenges

Top Dell EMC sales and channel executives say they'll make services – in several forms – a central part of the company's channel strategy.

A Secure Future: Netrix IT's SOC Certification Is Driving Stellar Sales Growth

When a major insurance provider had millions of dollars in policies put at risk because its IT department did not have a rigorous SOC 2 compliance report, it turned to one of the top MSPs in the Midwest.

CRN Exclusive: NTT Security Standardizes Managed Security Services Offerings On Qualys

NTT Security will integrate the Qualys Cloud Platform with its own managed security services offerings, standardizing its capabilities around asset inventory, vulnerability management, policy compliance and web app security.

Cybersecurity Whiz: MSPs Should Develop Threat Detection and Response Practices

MSPs would be wise to double down on security and take advantage of greenfield opportunities around managed detection and response in the SMB space, attendees at Continuum's user conference were told Thursday.

Continuum CEO: 6 Steps MSPs Must Take To Increase Their Valuation

MSPs can maximize the value by focusing on sales growth and EBITDA, investing in cloud, telephony and application services and becoming a true virtual CIO, according to Continuum CEO Michael George.

Celebrating 10 Years, MSP ComputerSupport.com Takes Aim At The Midmarket To Drive Future Growth

After 10 Years in business, MSP ComputerSupport.com focuses on top-tier technology, knowledge and customer service to drive into the midmarket space.

Continuum To Introduce Security Offering For MSPs After Suffering Own Incident

Continuum plans to roll out security products, remediation tools and training for MSPs just months after the IT management platform vendor experienced its own security issue.

Forrester Exec: Strong Customer Experience Vital to Growing Revenue, Cutting Service Costs

MSPs can cut costs, charge more, and strengthen their brand preference by investing in customer experience, according to Forrester Research Vice President Harley Manning.

Which Offering Is The Modern Solution Provider's 'Cash Cow?'

Solution providers discuss the most profitable portions of their businesses.

Autotask To Roll Out New Ticket Interface With Visual Timeline, Checklists

Autotask will introduce a new ticketing user interface early next year that will provide a service progression timeline and a checklist of sequential tasks for the technician.

Autotask CEO: We've Doubled The Size Of Our Business Since 2014

Autotask has doubled the size of its business in the last two years as the company has leveraged its new private equity funding to acquire key industry players, according to CEO Mark Cattini.

Autotask Rolls Out Endpoint Backup Tool As It Looks To Deliver More Managed Services

Autotask Endpoint Backup is on track to become a seven-figure annualized business as MSPs look to protect users from emerging ransomware threats such as CryptoLocker.

Sources: Dimension Data Continues Cost-Cutting Efforts, Eliminates Some Bonuses For Employees

Dimension Data is continuing to cut costs, with sources telling CRN the company has told some employees they would no longer receive their short-term incentive bonuses.

Ensono Buys $59M MSP To Better Support Clients' Global Operations

Infrastructure management solution provider Ensono has purchased a 270-person cloud platform provider to bolster its capabilities around VMware, Amazon Web Services and Microsoft Azure.

CRN Exclusive: Kaseya's New Automation Exchange Lets MSPs Jump-Start Efficiency

The new platform from the remote monitoring and management vendor lets MSPs buy and sell scripts, reports, templates and agent procedures with an eye on boosting productivity.

Dell-EMC To Unload Enterprise Content Division To Canadian Firm For $1.6B

In its first M&A activity since becoming Dell Technologies, Dell-EMC is selling its enterprise content division to Open Text, including EMC’s Documentum enterprise content management business.

MSPs: Inside The 'Opportunity And Challenge' Of New IT

MSPs debate the merits of IoT in the channel and how to evolve with new IT opportunities.

Ciber Sells Second European Business To ManpowerGroup For $7 Million

Three months after selling its operations in The Netherlands, Ciber continues to divest itself of non-strategic businesses, this time selling its Norway operations to ManwpowerGroup.

Small Changes In Sales, Marketing Can Go A Long Way To Driving Big Growth

When it comes to marketing, it's 'all about the little things you do,' says Jonathan Fisher, chairman and founding partner of BrandExtract, in a session at XChange 2016.

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