Other features include preconfigured setup for ConnectWise, Autotask and N-Able applications, as well as support for more than 400 other pre-virtualized applications.
"We have an immense amount of application experience in terms of virtualization, so those apps range from simple accounting packages to complex SAP and ERP systems, Oracle databases, and a lot more," said independenceIT's Bostock. "If there's an application we haven't seen, we have a certification process through which partners can get new applications certified. We have a whole knowledge base that we can use with our partners that tells us how to get different types of applications to work in a virtual environment."
The company uses a partner-only sales model, according to Bostock, who added that 100 percent of independenceIT's revenue flows through VARs, managed service providers and solution providers of various description.
"The conversation so often falls to the virtual desktop and desktop as a service," said Mike Herrmann, senior product manager at Atlanta-based EarthLink. "We found that the market really desires a turnkey solution that goes beyond desktop as a service and also has the IT muscle behind it to virtualize the apps, handle the application management and really run the IT plumbing. So if my customer has a limited IT staff, which is true of everybody these days, they can go back to revenue generating activities, as opposed to the back office stuff that just drives them crazy. This enables EarthLink to offer Fortune 500 technologies and IT skills to SMB customers."
Meanwhile, Bill McLaughlin, CTO of Atlantic Tomorrows Office, a New York City-based MSP, likes the fact that the new offering does not distract customers from his own company's capabilities.
"My customers are still calling into my call center, my NOC and my engineers," he said. "So we still control and manage the customer. And we have the ability to provide the same level of support to the customers, and I don't have to give that up by using their product."
Beta testing of the new product concludes this week, and general availability is expected during the first week of June. Pricing is based on a variety of service options, and scale based on volume, on a per user per month basis.
PUBLISH MAY 28, 2013