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IndependenceIT's will roll out on Wednesday a new desktop-as-a-service solution (DaaS) that will be sold exclusively through the channel, CRN has learned. The new version of the Cloud Workspace Suite is intended to help speed the DaaS management processes in order to help partners deliver virtualized applications and desktops to larger numbers of SMB or enterprise customers without increasing the partner's talent pool.
"It'll connect to any hypervisor out there, whether the customer is using VMware, Hyper-V, Xen, OpenStack or any other hypervisor on the market," said Seth Bostock, executive vice president of corporate development at Allentown, Penn.-based independenceIT. "Our automation will tie directly into those APIs and instantly be able to create and build the servers that are required to support the DaaS environment. We also have extensive automation that includes everything from customized reporting to server access, and everything else needed to automate the virtual data center."
Bostock added that the product's provisioning system will build the virtual machines, install the initial applications for the desktop environment, and have user credentials back to the partner within three minutes.
"A lot of automation is focused at the server level, but partners still need to build out the actual desktop environment on that," he said. "And historically that's done physically by engineers. We have automated all of that. So from a scalability perspective, what we're seeing with our partners is that they are able to leverage the same number of internal resources that they have today with their engineering staff and their support staff. But, now they are able to handle more customers to drive their margin upwards while at the same time using their talent more efficiently."
Partners can create user profiles, create different applications, manage different applications installed in the environment and also manage security. The system also has a password control protocol that provides VARs, MSPs and service providers with a great deal of flexibility.
"We've created an element that enables an email to be sent to the partner who can click on that notification from their mobile device and send a quick password reset," he said. "The partner can also let the end user self-support if they so choose."