CRN Managed Services News

How MSPs Can Generate More Leads And Have Better Conversations Around Recurring Revenue

Solution providers looking to grow their monthly recurring revenue must meet more qualified prospects and have conversations around business results, a managed service provider said at XChange 2016.

ConnectWise To Rename All Products As It Unifies Recent Acquisitions

ConnectWise's remote monitoring and management, quote and propose, and remote desktop tools will all adopt the ConnectWise name as capabilities become more tightly aligned, an executive tells solution providers at XChange 2016.

Datapipe Flexes Global Muscle, Purchases 200-Person AWS Consulting Partner

Amazon Web Services pioneer Datapipe has bought the U.K.'s fastest-growing MSP to beef up its overseas capabilities, skill sets and talent around cloud services.

D&H Joins Forces with AVG To Provide SMB-Friendly Antivirus Support

'Every MSP and VAR we've talked to is focused on security,' says D&H's Peter DiMarco at the distributor's New England Technology Trade Show. 'It's a big area of concern.'

Presidio CEO Talks Cisco Acquisitions, Cloud Strategy And Not Hiring 'Jerks'

CRN takes a deep dive with CEO Bob Cagnazzi about the solution provider's success in transitioning customers to the cloud and the importance of Cisco's recent acquisitions.

Bulking Up: Cal Net Flexes IT Muscles By Purchasing Another MSP

The acquisition of inhouseIT is Cal Net's third in the past two years, as the CRN MSP Elite 150 list member looks to build expertise around everything from managed security to disaster recovery and more.

CompuCom Brings Artificial Intelligence To Midmarket Data Centers With Breakthrough Cloud-Based Managed Service

CompuCom is tackling data center downtime with a revolutionary AI-based managed service that combines machine learning and cognitive computing to quickly uncover and resolve IT issues.

The 10 Biggest Managed Services Trends Of 2016 (So Far)

This year's top developments so far in managed services include new players entering the market, a move to bridge the gap between PSA and RMM tools, and much more.

13 Massive M&A Deals Reshaping The Channel: June 2016

Solution providers specializing in security or closely tied to a specific vendor were hot commodities in June, with eight of the 13 acquired channel firms meeting one of those two criteria.

5 Trends In The MSP Industry

Life is good for managed service providers, but not perfect, according to the results of a recent study. (From

Q&A: Tech Mahindra Exec On Brexit, Growth, And Why Technology And Style Go Together

India-based services provider Tech Mahindra sees lots of growth ahead in the U.S., which could cushion it against a possible drop in Europe after last month's Brexit vote, according to the company's chief of North American business.

Q&A: CSRA Execs On How To Fix Federal IT Infrastructure

Three top executives at CSRA weigh in on the challenges and opportunities facing solution providers in fixing and upgrading the federal government's IT infrastructure, as well as CSRA's merger and IT spending under President Obama's fiscal 2017 budget proposal.

LabTech Bolsters Interface, Stages Patching As It Tightens Bond With ConnectWise Suite

LabTech is integrating more comprehensively with ConnectWise's product suite, instituting updates such as staged patch deployment and visible data summarization.

The 25 Biggest IT Companies On The 2016 Fortune 500

The 25 biggest IT companies in North America climbed a combined 170 spots in the 2016 Fortune 500 rankings as their sales grew by a total of $79.48 billion and profits grew by a cumulative $17.6 billion.

Sources: Dimension Data Layoffs Hit Across Multiple Departments

Dimension Data has been hit by layoffs in recent months, sources told CRN, as part of a push to cut costs at the solution provider, No. 11 on the CRN SP500 list.

Are You Advancing Or Stalling? Six Keys For Telecom Solution Providers

A best-selling author tells solution providers how they can determine whether they’re moving their businesses forward, or stuck in a rut. (From

How An MSP Is Helping Once Cloud-Shy Industries Catch Up

Affiniti, an MSP serving health care and education customers, tells how a partnership helped it become a strategic service provider. (From

Partners Hopeful Xerox Will Continue Channel Focus After CEO Burns Steps Down

Ursula Burns will not be CEO of either company after Xerox splits in two, the company said Friday, but will serve as chairman of Document Technology.

WOTC: How CB Technologies Grew From Spare Bedroom To Solution Provider Powerhouse

CEO Kelly Ireland tells attendees how she stayed ahead of the curve by hiring top engineering talent, gaining high-level certifications and forging a culture of respect for employees and customers.

Mphasis CEO: Full Steam Ahead With Upcoming Ownership Change

With Hewlett Packard Enterprise about to unload its controlling stake in the India-based solution provider, the CEO of Mphasis says the new majority owner, private equity fund Blackstone Group, will help it accelerate growth.