To help better meet the needs of its SMB clients, San Diego-based Networld Solutions has rolled out a customizable managed service program to better serve its West Coast clients, the company announced Monday.
The managed services rollout builds on the company's previous value-added services offering. It offers three different levels of service, ranging from support to client IT staff to fully outsourcing a client's IT needs. The company serves primarily the SMB, healthcare, K-12 education and enterprise markets.
Clients can add on only those services they need and pay on a month-by-month basis. The flexibility is key for SMB clients, Networld Solutions Director of Technical Services Darryl Turner said, because they are only paying for what they need.
[Related: Tech 10: Must-See Managed Service Products]
"We're really looking to reduce [SMB clients'] IT expense and costs, in some cases by 60 percent or more," he said. "That's our goal."
Turner said that Networld Solutions expects to see immense growth from the move to managed services from a more traditional value-added services model, as much as double the current amount of clients. Turner said that the company expects the first quarter to be a ramp up period but anticipates rampant growth going forward.
"I think the next quarter, the second quarter, and beyond of 2014 is going to be a huge game-changing expansion for Networld for the amount of business that [it does]," Turner said.
Turner said the company will keep the clients sticky by working to improve SMB productivity, tailoring the MSP program for each SMB client and sticking by customer service. The company's MapIT methodology for business outlines the strategy, creativity and technology solutions for clients and provides visibility and stability to project plans in order to give clients peace of mind that they are getting the best value while still cutting costs, Turner said.
For example, Turner said that many clients are looking to move to the cloud. Networld Solutions helps those clients make the switch through private, public or hybrid cloud models. Depending on the client's needs, Turner said that Networld builds a solution for clients that will help them cut costs in the most effective way.
"That's our theory," Turner said. "That's our model that we think is going to be a game changer and a winner."
PUBLISHED JAN. 6, 2013