One of the keys to Computex's success, said Haffar, is the ability to control an end-to-end IT experience for the customer. "We don't like to outsource," he said. "We like to own our own IT assets and control the quality and level of services that we provide. That's why we call ourselves a solution provider. Our engineers make a big difference in the quality of service. This is not an outsourced service. It is our own people and our own infrastructure. It's about delighting our customers. That is our mission. It is about delivering an unparalleled customer experience. That's what keeps customers coming back."
That ability to provide an end-to-end IT experience is even more critical in the cloud era, where the level of complexity is significantly higher and fewer solution providers have the right capabilities, said Haffar. "There are very few solution providers with the ability to provide the complete package," he said.
Computex already is a data center infrastructure power in the market, with data center modernization its fastest-growing business, said Haffar. "We have been very successful in the data center," he said. "This just takes it to another level."
Computex is quickly moving the entire company to the ENETsolutions platform as a show of the power of the managed services model. The company now has the highest level of certifications with it four top strategic partners: Cisco Gold, HP Platinum, EMC Signature and VMware Premier, according to Haffar.
Computex is eyeing additional acquisitions as it rolls out its national data center and cloud managed services offerings, he said. "We are always looking at the marketplace for additional acquisitions," he said.
Haffar, who co-founded Computex 26 years ago and built it into a Solution Provider 500 power alongside his brother Jason, who is now executive vice president and COO, said he is optimistic about scaling the business in the cloud era. "This gives us the ammunition to continue our phenomenal growth," he said.
PUBLISHED MARCH 11, 2014