One of ConnectWise's core services, ConnectWise Automate, is being enhanced to allow support people to handle remote monitoring and management via the web, with all necessary information related to the support able to be managed in a single screen. The transition is scheduled to happen in 2018.
Fulton also demonstrated dynamic networking mapping as part of ConnectWise Automate. With dynamic network mapping, a map of a customer's network and devices can be generated at will so, replacing older mapping tools which produce network maps which could be obsolete in only five minutes as devices move, he said.
"We do network mapping manually now," Stamm said. "Yes, there are other tools. But since we've already moved to ConnectWise Automate, this new network mapping tool gives us a quick view from inside our service console."
"Having all the endpoint information in a single pane of glass will make it easier to see if there are other unknown issues when taking care of customer support issues," said Greg Zimmerle, owner and president of myIT.com, a Bedford, Texas-based MSP.
Bellini and Fulton also showed ConnectWise Unite, a new managed service offering that brings Cisco Spark, Meraki, Cisco Umbrella, and Stealthwatch Cloud offerings into a new console. This was first introduced earlier this month at the Cisco Partner Summit 2017.
Nirav Sheth, vice president of sales and systems engineering in Cisco's Global Partner Organization, took the stage to tell partners that his company was dedicated to bringing Cisco's enterprise-grade networking, security and other technologies to managed service providers of any size, and that ConnectWise Unite was a good place to start.
"We are unequivocally committed to this space," Sheth said. "We want to bring enterprise capabilities, marry it to consumer ease-of-use, and marry it to your capabilities."
Bellini and Fulton took the news one step further with the news that Amazon Web Services has also been added to ConnectWise Unite, and that Google Cloud and Microsoft Azure will also be added.
AWS integration into ConnectWise Unite has already started, and Google Cloud integration will happen next year, Bellini said. Microsoft Azure is currently integrated into the ConnectWise Cloud Console, but Cloud Console and ConnectWise Unite will be merged, bringing Cisco and the industry's three biggest cloud technologies into a single management console.
"We now use a glorified ticking system and portals," said Jim Brice, director of infrastructure services at MNJ Technologies, a Buffalo Grove, Ill.-based MSP. "But it's not a day-to-day part of our business because we lack what Unite brings. There's no way to use Cisco Umbrella or Meraki with ConnectWise currently. We need to go the Umbrella portal to get the information we need. So this looks cool."
"It's interesting to see the visualization of the entire ecosystem, and how it ties to CRM and billing," said Tim Barto, vice president of business development at IronEdge Group, a Houston-based MSP. "We want to see it all. And ConnectWise Unite is heading in the right direction."
Also new is the ConnectWise Developer Kit, a new set of tools that can automatically generate code to add other offerings to ConnectWise Unite. Bellini said the ConnectWise Developer Kit was used to bring Cisco into Unite and can be used by any of ConnectWise's vendor partners to make their offerings a part of Unite.
Channel partners can also use the ConnectWise Developer Kit to customize their offerings to work in the Unite console, Bellini said.