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Intermec said Enterprise Mobile offer its professional and outsourcing services across multiple mobility platforms. In addition, Intermec says it will now extend its hardware, software and lifecycle services to the non-rugged market.
“Traditionally, even today, Intermec is purely in the rugged space, purely on Windows OS,” Klimczyk said. “However, Enterprise Mobile is both device agnostic and OS agnostic, and we will continue that. It also provides insight as to how to manage and support not just rugged devices, but the customer’s full mobility needs.”
Klimczyk said Intermec took steps in this direction five years ago when it launched InControl, the company’s integrated management service. “That allowed us to manage all of our customer’s mobile devices, even if they were running another OS like Android or iOS,” he said. “It’s opening our eyes to a lot of different opportunities.”
Klimczyk said the first area Intermec focuses on is the deployment environment -- which he said includes direct store delivery, warehouse, transportation, logistics, and field service. Though rugged devices are more expensive, he said, they enjoy a significant advantage in these relatively harsh environments, as their total cost of ownership will ultimately be significantly lower due to possible breakage, theft and downtime.
“Having said that, not everybody needs to have a fully-rugged device,” Klimczyk added. “That’s why we’ve entered parallel markets such as in-store areas. Our first semi-rugged device, the cs40, has been launched at a much lower price-point. Users can still get semi-ruggedness as well as other features such as imaging. Does a salesperson really need a rugged device? Unless there in a specialty area, probably not. We’re getting exposure to those customers with Enterprise Mobile, which addresses their concerns.”