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On Friday, the day iPhone 4S launched, AT&T reported the lengthiest wait times to activate the new phones of any of the carriers including Verizon and Sprint. The first advisory from AT&T is that it could take three minutes to activate a phone; within hours the company was telling some that it might be a 24-to-48 hour process. For us, it took six hours of non-stop trying before we could reach AT&T’s activation servers.
While such delays are clearly built into the expectations now during a new iPhone or iPad launch on the AT&T network, it’s unacceptable and both Apple and AT&T should provide answers and a clear plan on how they will improve this process going forward. It just can’t continue.
Having gotten past the activation process, setting iPhone 4S in motion for both work and personal use is straightforward.
But what Apple has done with the combination of iOS 5 and iPhone 4S, with the A5 processor, is turn the handset into a productivity solution that’s a generation ahead of all of its competitors. From the Notification Center in iOS 5, that’s a real-time personal and business information dashboard, to Siri to the built-in Reminders app, Apple has put together a product that warrants serious consideration and one that we can recommend for any scenario where increased organization and productivity matters.