MobileIron University Now Delivered As An App For Partner- And Customer-Focused Training


Enterprise mobility management player MobileIron said Thursday that MobileIron University, its partner- and customer-focused training platform, is now available as a mobile app.

MobileIron originally released its training software in 2011, and the second version of the software was released last month with additional and enhanced digital role-based training modules and video modules given in short increments.

Parnaz Rafatjou, director of the Mobility Intelligence Center at MobileIron, sees the app as being a big help to company partners and customers to help ease the complexity of implementing new software as well as using it.

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"Mobile is hard to do well. Between the explosion of apps and devices in the workplace and the frequent operating system updates, IT can be challenged to provide users with the tools they need to be productive," she said in a statement. "We are committed to making our customers and partners successful with mobility, and the new MobileIron University makes it easier than ever to access valuable mobile training and best practices."

The new MobileIron University platform allows for access to on-demand training over a laptop or an iPad. The new software includes training for specific positions including account executives, solution architects, design and deployment specialists, support specialists and more.

More than 3,300 training modules in the new version of MobileIron University have been used by customers and partners since it has been available, according to Mountain View, Calif.-baed MobileIron. The product is free, but only MobileIron partners or customers can use it.

"MobileIron U. is very helpful. They stay pretty far ahead of the curve, in terms of the content and the format and partner enablement," said Ernest Dunn, director of secure networks at Presidio, a Greenbelt, Md.-based solution provider and one of MobileIron's largest partners. "It's training geared for sales, systems architecture, training for consultants and engineers who are actually implementing the technology, and they have a section specifically for customers. That's a huge value to enable resources overall. With the mobile app, that only amps that up even more. That is something that has been asked from a lot of our partners, including some of the larger ones, and a lot of those guys still don't have anything like that. I think that will help drive adoption even more in terms of the training."

The training platform is an easier and more time-friendly way to learn how to implement and use a new technology, said Dunn, adding that instead of sitting through a four- to eight-hour seminar, Presidio employees can seek specific answers in five- to 10-minute video modules.

"I know MobileIron is carving out more role-based training for individuals within an organization, so if a systems architect needs to have a demo, he'll have systems modules specifically geared toward that in quick digestible training modules. It's an easier path."

The new app is available on iOS only, but the company intends to release an Android version in the near future. 

PUBLISHED AUG. 21, 2014