Mobility Minute: Voice Assistance Mobility Victories


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Samsung's recent enterprise mobility trends survey with market trends researcher GFK found that mobile workers see significant potential in using voice assistant technology to make their jobs easier.

Whether it is allowing hands-free communication on the road or saving time by not having to type or swipe through menus, on-the-go workers are looking to take advantage of the feature in their everyday work.

"I think voice assistant is going to become extremely valuable for mobile workers as the level of applications increases that have some sort of tie-in to the voice capabilities," said Eric McCarty, vice president of mobile product marketing at Samsung.

McCarty believes that voice assistant technology is going to become extremely valuable for mobile workers as the amount of applications that require a voice capability tie-in increases.

"Right now it's all about search and easy access to applications," said McCarty. "But in the future, it will be about really doing something with that, such as being able to edit a Word document via speech, or process files on the device just by a simple voice command."

McCarty says that up to 69 percent of those surveyed would use voice assistance regularly if it were integrated into their device's business apps.

Samsung's recent survey, however, cited a few obstacles in leveraging voice assistance for doing work, such as accuracy and a lack of understanding industry-specific terms.

"For app development going forward, we're really focused on providing access to the software development kit that would allow solution partners to uniquely modify their applications to work with voice," said McCarty.

While customers are ready to leverage the use of voice for productivity, it's becoming clear that the help of solution providers and developers who truly understand the technology will be necessary to unlock its true potential.

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