Avaya Targets VoIP At Branch Offices


Avaya Monday launched Enterprise Connect Solutions, a set of products and services designed to bring robust communications to branch offices through IP telephony.

Enterprise Connect is aimed at providing a migration path for Avaya's legacy telephony customers to Voice over IP, said Jeffrey Dean, global solutions director for Enterprise Connect at Avaya, based here.

Avaya will be relying on solution provider partners to deliver the solution set to small and mid-size customers, while utilizing its direct sales force to target large enterprises, Dean said.

By replacing traditional key systems in branch offices with IP telephony delivered via a converged network, businesses can implement centralized call processing, giving remote and branch office users access to the same features available to employees at a company's headquarters, Dean said.

"You can provide best-in-class applications and services to the branches, such as integration to a call center, four-digit dialing and unified messaging. VoIP is making this type of solution feasible," he said.

Enterprise Connect is built on existing Avaya MultiVantage communications applications, including IP-based call processing, contact center, unified communication and messaging, as well as Avaya's VPN and wireless technology.

Avaya also announced one new product Monday as part of the solution set: the MultiVoIP Gateway by Avaya partner Multi-Tech Systems, which bridges the remote office network to the central Avaya Media Server over an IP WAN link to offices with up to 10 people.

MultiVoIP Gateway is scheduled for general availability in June.

Solution providers can customize and support Enterprise Connect implementations by providing their own services or reselling offerings from Avaya's professional services arm, Dean said.

Enterprise Connect is available in the North America now starting at $400 per user and will be available worldwide in the third quarter.