6 Ways To Dial Into Unified Communications

By Carolyn A. April, CRN
May 09, 2007 12:00 AM ET

CATEGORIES	SUBCATEGORIES	KEY VENDORS
Live Communications (eg. real-time voice or voice calls)	Voice	Alcatel, Avaya, Cisco, Nortel
	Video telephony	Avaya, Cisco, Polycom, Tandberg
	Instant messaging	IBM, Jabber, Microsoft

Conferencing (eg. audio-conferencing, Web conferencing)	Audio-conferencing and Web conferencing	Avaya, Cisco, Interwise, Nortel, Polycom
Conferencing (eg. audio-conferencing, Web conferencing)	Converged conferencing	Interwise, Polycom

Messaging (eg. e-mail, voicemail)	E-mail	IBM, Microsoft, Mirapoint, Novell
	Voicemail	Avaya, AVST, Cisco, IP Unity, Nortel
	Unified messaging	AVST, Avaya, Cisco, Communigate Systems, Nortel

Clients And Endpoints (eg. desktop clients, smartphones)	Desktop communicator clients	Cisco Communicator, Microsoft Communicator
	Softphones and SIP phones	Avaya, Cisco Nortel

Support Applications (eg. presence)	Notification and applications	AVST, Invoq Systems, Recipriz
	Personal assistants	Avaya, AVST, Cisco, Nortel, Siemens, TeleWare
	Communications-enabled business processes	Cisco, Nortel, Siemens

Mobility Solutions	Collaboration solutions	IBM, Micrososft, Open Text
	Contact centers	Avaya, Cisco, Genesys, Nortel
	Directories	Microsoft, Novell, Sun, open-source LDAP directories
Source: Gartner

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