Avaya to Roll Out Unified Communications App
The one-X Communicator provides full telephony features, desktop video, visual voicemail, e-mail, instant messaging, conference bridge integration, directories and contact history. From a single application, one click launches almost any form of communication, including applications from different vendors and protocols.
The initial product release in May will combine a telephony presence from Avaya Communication Manager with Instant Messaging from Microsoft Office Communications Server. Future releases of Intelligent Presence will integrate additional presence sources.
The Avaya one-X Communicator tab within Microsoft Office Communicator 2007 will also provide direct access to advanced telephony capabilities including mobility, call recording and transfer.
"Avaya one-X Communicator offers a highly flexible solution for businesses and employees," said Mary Dunlop, vice president, Unified Communications Product Management, in a statement. "A single desktop application brings the workforce together and allows users to make more accurate, effective choices for how they communicate."
The application supports both H.323 and SIP communications protocols that enables employees with mixed communications environments to participate in the same voice and video call or session.
The Avaya one-X Communicator drives video through Avaya Communication Manager to help preserve bandwidth and provide class of service control. Avaya Strategic AlliancePartner Polycom will provide the video processing technology that powers one-X Communicator's point-to-point video communication.
With the addition of Polycom's multi-point conferencing unit, one-X Communicator can support several participants in the same video conferencing session. Additionally, Avaya and PC maker Lenovo will launch a new version of the Avaya Mobility Edition for Lenovo ThinkPad notebooks and ThinkCentre desktops based on the new one-X Communicator.
Avaya one-X Communicator joins other one-X suite of products, including Avaya one-X Portal, a browser-based Unified Communications client that provides access to telephony, visual voice mail and audio conferencing. Users can access one-X Portal using Microsoft Internet Explorer, Firefox, or Safari on PCs running Windows, Linux or Apple operating systems.