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High marks in post-sales support, security and technical training helped propel Cisco Systems Inc. to the pole position over four competing vendors as the 2008 CRN Channel Champion for enterprise networking hardware, excluding wireless LANs and voice. The San Jose, Calif.-based vendor earned an overall satisfaction rating of 75.2. HP placed second in the category with 73.5 points, followed by 3Com in third with a rating of 71.3.
In the technical area, solution providers gave top marks to Cisco's switches and routers for security, scalability and interoperability, with an 89.7 satisfaction rating, narrowly eclipsing HP's 89.6 rating. Cisco posted its biggest win in that area with a 102.6 in product quality and reliability, far ahead of No. 2 HP's 99.7 score in that criterion.
Cisco swept all but one criterion in the program and support satisfaction area, tying HP in presales support satisfaction but posting a 5.2-point lead over 3Com in post-sales support. Solution providers overwhelmingly declared Cisco the champion of technical training: With a rating of 74.8, Cisco held a nearly 5-point lead over its closest competitor, HP, and a 8-point lead over third-place finisher Nortel Networks.
-- Nathan Eddy
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