AltiGen Upgrades VoIP Software

With AltiWare 5.0 comes new modular software licensing that enables AltiGen's small and mid-size customers to turn on features such as advanced call routing and centralized call recording on a per-user basis as needed, reducing up-front investment costs, said James Puchbauer, director of marketing at AltiGen, Fremont, Calif.

Previously, contact center features were offered as a separate software package that cost about $5,000, plus licensing fees, Puchbauer said.

The new flexible licensing gives solution providers the ability to turn on features for customers that might, for example, want centralized call recording but do not require full contact center functionality, he said.

"We're letting everyday businesses take advantage of specialized productivity tools that have been [traditionally available] to high-end call centers," he said.

In addition to the integration of contact center features, AltiWare 5.0 adds about 100 new features and capability enhancements to AltiGen's AltiServ IP telephony products, including E911 features that allow remote users to contact local emergency services and remote IP extension survivability.

"It's the most significant feature release in the company's history," Puchbauer said, noting that version 5.0 represents the sixth generation of AltiServ and an unbroken 10-year development cycle on the software.

Other new features include enhanced multisite management tools, redesigned user interfaces, improved reporting tools and a software development kit with additional APIs for developers and integrators.

Systems featuring the new software are available now, starting at $7,500.