Sidekick Users Still Waiting For Restoration

Microsoft Sunday said that it is still trying to retrieve lost data 13 days after a server problem wiped out data for some T-Mobile Sidekick users.

In an update on the T-Mobile forum, T-Mobile forum , Microsoft apologized for the delay in restoring lost data and said it expected a recovery sometime this week.

"The Danger/Microsoft team is continuing to work around the clock on the data restoration process," the company said in a statement. "We continue to make steady progress, and we hope to be able to begin restoring personal contacts for affected users this week, with the remainder of the content (photographs, notes, to-do lists, marketplace data, and high scores) shortly thereafter. Sunday's Sidekick status update came after Microsoft Thursday said it had recovered "most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage," said Microsoft's Roz Ho, corporate vice president, Premium Mobile Experiences, in a post on the T-Mobile Forum.

To assuage angry customers, T-Mobile is giving affected users a $100 T-Mobile gift card and a month of free data service. The card can be used toward T-Mobile products and services or a customer's bill. Customers don't have to apply for the credit as T-Mobile will automatically send out the rebate within the next two weeks.

The affected data from the Oct. 6 outage "almost certainly [was] lost as a result of a server failure at Microsoft/Danger," a company spokesperson said last week in a statement. It's been speculated that Danger, a Microsoft software subsidiary, was given an upgrade without a system backup, subsequently causing T-Mobile customers to lose data.

Tweet

   

More Networking