Philadelphia-based PTR, which manufacturers cardboard balers and waste compactors for retail clients, had an aging Toshiba phone system on its last legs, and according to Joseph Bennett, IT Director, upgrading that system would have meant about $30,000 just for a refresh. PTR's infrastructure -- also outdated -- would be another story in itself.
"In case of a fire or any building emergency, an in-house PBX system is one more thing you have to back-up and secure," Bennett told CRN. "If your building burns down, how fast do your servers get back up and running, and how do you get it to work fast? I need to have something so that if the building goes down tomorrow, I can have phone lines directed to peoples' houses or elsewhere."
Disaster recovery was one of many selling point as PTR's PBX overhaul became not merely a refresh, but a migration: it adopted a hosted VoIP solution through Alteva -- a fast-growing provider of hosted networking options sold through channel partners -- to handle its sales inbounds and round-the-clock service department. Its toll-free and local direct dial numbers now go through Alteva, and PTR uses Polycom IP430 and IP501 phones throughout its Philadelphia headquarters, with more phones headed for its satellite offices.
According to Bennett, he had a tough sell at first with PTR's financial managers, who needed him to explain not only the cost savings but also guarantee the stability of shifting important communications off-premise. During the evaluation process, PTR looked at Cisco, Mitel and Avaya PBX systems and also hosted VoIP offerings from Broadview and M5 Networks.
Next: What Sold Alteva