Lumenate's Kirby described Klein as "very personable and well spoken" but agreed with some partners that it will take time for him to get his arms around a global role with such varied channel partners.
"I always felt that Bruce knew his business and did a great job delivering that vision and message," Kirby said. "The only concern I would have is how well does he know the commercial and enterprise markets. The government and K-12 space is a lot different. In the end, I am sure he will surround himself with a strong team that can help mentor him in that space."
"Bruce has done right by us," said eTribeca's Berzack. "I think that, operating from the government side, he's a little bit more of an outsider looking in at some level, so he can bring in some fresh insights and re-invigorate things. He's paid his dues, and in our experience he's been fair and even-handed."
Berzack recalled how Klein's team stepped in during what he described as a "sticky situation" with a government customer, and he not only organized Cisco operations managers to help him but also kept watch on the matter.
"Bruce affected it and monitored it during a three to six month period," Berzack explained. "He was able to remove stumbling blocks."
Nexus IS' Choudhry said his team got to know Klein as it expanded its state and local government and education (SLED) market business, which now accounts for about one-third of Nexus' revenue.
"We put a very strong vertical focus in to Nexus around 2005, and we've seen nothing but growth in the space," he said. "We've clearly shown that we can drive a lot of value in that segment, and Cisco and Bruce and his leadership organization have demonstrated the partner is important. I fully expect he'll bring that vision to the [global] role and we're excited to see it."