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A number of Internet infrastructure providers with data centers in the New York City area were still coping with the aftermath of Hurricane Sandy Monday. But for ShoreTel, the Sky outage is a particularly pesky public relations challenge heading into its Champions Partner Conference this week in Orlando.
"That's a tough thing to be going into a partner conference with, so I'm sure it will create a lot more conversation," Sheila McGee-Smith, principal analyst at McGee-Smith Analytics, told CRN. "The good part for M5 is, if it had happened before they were acquired, it might have really damaged them. Now they have a larger umbrella company that can help them create this geographic diversity they require."
A number of ShoreTel Sky customers in the New York area did make it through Sandy unscathed. Joe Larizza, chief administrative officer of Fieldpoint Private Bank & Trust, a wealth management firm based in Greenwich, Conn., said the cloud-based approach has been "ridiculously phenomenal" and that its ShoreTel Sky system functioned 100 percent throughout the storm.
"As long as people had connectivity, they were able to do every part of their job. Obviously, ShoreTel Sky was a big part of that," Larizza said in a note emailed to CRN Monday. "Employees were able to forward their phone to whatever number they wanted, so we were able to take client calls, and that's functionality we wouldn't have had if we had an in-house system."