When he moves into his new role come September, Avaya's Allard said he will aim to drive more integration between the company's strategy, marketing and sales organizations, while also developing a deeper understanding of Avaya's customer base within both internal and indirect sales teams.
"Think of very customer-centric or customer-focused endeavors, transforming us from products to solutions from a much deeper understanding of each one of our customer segments," Allard said.
Lining up a replacement for Spiliotis is also on his list, Allard said.
Greg Forrest, president of the U.S. theater for global solution provider AGC Networks, said he was surprised to hear of Mitchell's departure, but that he doesn't expect the move to have any immediate impact on his Avaya business.
"Where we have found success is through the [Avaya] relationships that are probably a little bit more tactical so I don't see this change being material to our business," Forrest said. "It's a leadership change. The business goes on."
Michael Cassady, director of operations at The Via Group, a Woodlands, Texas-based Avaya partner, agreed with Forrest, and noted the recent strength he's seen in his Avaya business.
"A lot of customers are continuing to stay on the Avaya platform and upgrade the Avaya platform," Cassady said. "From our standpoint, they are still an important manufacturer and telephony platform for us."
PUBLISHED JULY 10, 2013