• Anatomy of a Dell Service Call

    When a customer came in with a Dell Dimension 4500S and requested an 11-inch ribbon cable replacement, Roger Grady, president of Native Systems in Boulder, Colo., didn't hesitate for a second before saying, "No problem."

  • Mark Sorenson Leaves HP, Follows Mark Lewis To EMC

    At the same time EMC was publicly announcing its acquisition of Legato Systems last week, the vendor quietly made an acquisition of the executive kind: hiring Mark Sorenson, Hewlett-Packard's vice president of network storage solutions software.

  • CRN Interview: Linus Torvalds

    Linux creator Linus Torvalds defended the integrity of Linux intellectual property in an interview with CRN Editor Heather Clancy and Editor/News Steven Burke at the CA World conference. Torvalds--who recently left Transmeta to work on Linux full-time at the Open Source Development Lab--talks about Read Copy Update code, copyright protection and SCO during the half-hour interview.

  • Summit To Focus On Next Linux Kernel

    With the Linux kernel 2.6 reaching production phase, technical priorities for the next Linux kernel will be the topic of discussion next week at a summit in Ottawa.

  • Seek And Destroy File Sharing

    The best minds in the music and technology industries have been searching for a solution to prevent the piracy of copyright music from the Internet. Sen. Orrin Hatch (R-Utah) has an answer: Those caught repeatedly illegally downloading music will have their hard drives blown up.

  • Exabyte Seeks New VARs

    To increase its market share and visibility with VARs, Boulder, Colo.-based tape-storage maker Exabyte has launched its ExaPartner Program.

  • Clarke: U.S. Cybersecurity Efforts Lacking

    The federal government has failed to implement its cybersecurity strategy and is less capable of helping protect the nation's critical infrastructure than it was a year ago, said Richard Clarke, former special advisor to the president on cybersecurity.