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Keith Aubele, a certified protection professional and loss prevention specialist who is the president and CEO of Retail Loss Prevention Group, a Bentonville, Ark., said the barcoding scam perpetrated by Langenbach is anything but a victimless crime.
"We have to start looking at our judicial system and how in tune they are to the damming impact of this activity," said Aubele. "There are organized crime groups that make an incredible living off this type of activity. It sounds like this individual was a rogue or a lone wolf. But there are hundreds of millions of dollars being captured by organized crime in this very fashion through retailers across the country by organized crime outlets that have perfected this and other techniques. We can no longer turn a blind eye to this activity and just assume it can be absorbed by the retailer. Those days are gone. The revenue is being used to fund everything from terrorism to illegal arms purchases to illegal drug activity and money laundering."
Aubele said Langenbach had a highly profitable business with the barcoding scam. "The overhead costs are a printer, some labels and the gas to get to the stores," said Aubele. "He was selling hot commodity items on eBay for probably 20-30 percent below retail prices. Think about the return on this business. This guy found a vein of opportunity and he exploited it. Once he got involved and started spending the money, he couldn't quit because it was too easy."
Aubele said he sees the 30-day jail sentence, five-month ankle bracelet and three-year probation plea agreement as too lenient. "This guy's career is over, his reputation is forever damaged, he can never get that back," said Aubele. "He is paying a price beyond the sentence. The question is: is it a deterrent for the next guy? I don't think it is."
Bob Venero, the CEO of Future Tech, a Holbrook, N.Y.-based solution provider that provides retail point-of-sales solutions and security consulting, said the barcode scanning fraud is a widespread problem among retailers. He said smaller retailers have had success stopping the activity with a price flooring system that flags low-priced barcodes that do not match the price database. When those instances arise, a sales manager has to approve any override of the system, he said.
Larger retail establishments like Target have a more difficult time stopping the barcode scams because of the high volume of transactions and frequently changing sales and red light specials, said Venero. Those large retailers have so many sales and promotions that cashiers simply assume the barcodes are right, said Venero.
Venero sees the barcode fraud as a big opportunity for solution providers providing retail point-of-sale solutions. "Every retailer needs retail point-of-sale and back-end systems to make sure they have audit controls that can prevent this theft," he said. "We do an analysis on what the risks are with their current point-of-sale systems and then come up with products and steps we can take to prevent the theft. Many retailers are running older systems that don't support new auditing controls."