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Intronis, a Boston-based provider of cloud backup software, has extended its email support hours of operation for partners and has ordered additional hard drives so its partners can provide physical backup support to customers facing hardships or downed networks.
The company is also proactively reaching out to partners via email, social media and the Intronis partner portal, in addition to phone calls and text messages, a company spokesperson said.
Once Superstorm Sandy passes and customers go into recovery mode, that is when solution providers' services capabilities will help them differentiate themselves, said Carol Ferrari, Intronis' vice president of marketing and community, in a statement.
"That’s really where the differences in service will be seen, felt and heard," Ferrari said. "It's times like these where the quality of your service is tested and the power of partnership and community really stand together to make a difference."
David Turrettini, worldwide continuity services director for Hewlett-Packard Enterprise Services, said in an emailed response to CRN that his organization has already set up and activated alternative production facilities.
"The path of the storm is quite predictable, so we are going further than helping them rapidly recover and are helping customers to invoke pre-emptively," Turrettini said. "This means activating contingency plans, bringing up their data and activating their applications on servers HP has in place to help customers when their own facilities are affected. We are also providing office recovery space in a location out of the path of the storm so that the core of the customer IT and operations teams can continue running their applications and business."
Learning lessons from Hurricane Katrina, when HP had to fly a helicopter into New Orleans to recover backup tapes in an area unreachable by land, HP has put in place new cloud and traditional disaster recovery services with automated and pre-scripted approaches to bringing servers online to resume operations in sequenced, pre-determined orders, Turrettini said.
"We are in active contact with a broad range of customers from commercial sectors to government entities and expect more to activate their contingency plans as the storm makes landfall," he said.
NEXT: Proactive Disaster Recovery Support After Superstorm Sandy