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Dan Lamorena, director of storage and availability management at storage software developer Symantec, said in a statement that Symantec has proactively been working with solution providers and customers to fail over and/or migrate their systems in preparation for Superstorm Sandy.
One partner in particular worked with an unnamed large financial institution to proactively fail over and migrate workloads from their East Coast data center to one in the Midwest in advance of Superstorm Sandy.
"They migrated a number of applications and then spent a few hours testing and validating applications, to ensure that things were up and running properly, and communicating any re-directs to business partners. This thoughtful planning and testing ensured that the financial institution’s customers, partners and systems can keep operating despite the storm," Lamorena said.
StorageCraft Technology, a Draper, Utah-based provider of disaster recovery technology, is proactively offering free 3-day ISO downloads of StorageCraft ShadowProtect IT Edition for the next two weeks. The software lets users back up and restore data that may have been lost due to flooding, structural damage or power outages.
The company is also partnering with the non-profit Information Technology Disaster Resource Center (ITDRC), a group of volunteer IT professionals from all disciplines that assists communities with technology continuity and recovery from disaster. A StorageCraft spokesperson said the ITDRC has volunteers ready to help communities that will be hit hard by Superstorm Sandy.
StorageCraft has also enacted its emergency response plan, which includes flexible staffing and resources, in anticipation of an increase in support cases both from existing customers and from the free software download, the spokesperson said.
InMage, a San Jose, Calif.-based provider of storage technologies for disaster recovery, has beefed up service and support headcount and is offering 24/7 support to customers impacted by Superstorm Sandy. A company spokesperson said the company has also set up a special escalation process for any requests that come in from that area.
InMage is also doing preparedness checks and providing failover assistance for solution providers and customers who indicate they are in a direct line of the storm, and the company has brought in additional support personnel doing outward bound calls to offer assistance, the spokesperson said.
NEXT: Reaching Out To Customers Who May Need Help
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