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The Islandia, N.Y.-based headquarters of CA Technologies is up and running and unaffected by a local power outage, and essential personnel are working and will be staying nearby in a local hotel, a company spokesperson said.
In the event of a power failure, the facility has six backup generators for data center and other operations. CA can also move operations to backup sites in Illinois and other locations if necessary. The company also has a crisis management team that meets regularly and manages and monitors activity.
Oceanport, N.J.-based storage software provider CommVault is also in the path of Sandy’s wrath. CommVault went into disaster recovery mode to evacuate its primary facility for safety purposes and is in operation using other sites, a company spokesperson said.
CommVault on Saturday also started helping customers and solution providers prepare for disaster recovery work and is working with them to execute alternate library restores or do full-system state restores at different servers, the spokesperson said.
CommVault Sunday night also sent an email blast to customers advising them on disaster recovery resources and best practices The headquarters for Sinu, the New York solution provider, was only one block away from the mandatory evacuation zone in that city, and on Monday it had no one at the office thanks to its decision to move all its operations to the cloud, Sinu's Velez said.
"We're committed to the cloud," Velez said. "None of our data is located in the office. For instance, our voice-over-IP, remote backups, ticketing, project management and email are all Web-based tools. We're making sure our company runs even if power to our office is out for days."
After the Superstorm Sandy or any major storm passes, there are a few things every solution provider and customer should do to further protect their data, said Todd Johnson, vice president of operations for Kroll Ontrack, a Minneapolis-based provider of data recovery services.
The extent of damage to digital files and information stored on hard drives will remain unknown until power is restored, but the majority of digital data can be recovered from water-damaged or power-affected drives with the right tools, Johnson said in a statement.
Johnson said Kroll Ontrack recommends that customers who are concerned about lost data from damaged equipment should not assume data is unrecoverable and should never shake, disassemble or attempt to clean any hard drive or server that has been damaged.
Customers should also not try to dry water-damaged media by opening it or exposing it to heat, operate visibly damaged devices, freeze-dry media or use common software utility programs on broken or water-damaged devices, Johnson said.
From now through Thanksgiving, Kroll Ontrack is offering free data recovery evaluations and discounted data recovery services for all desktops, laptops and USB devices affected by Superstorm Sandy, he said.