StorageCraft has a great MSP program, and has been very supportive of partners, said Steve Riat, sales manager at Nex-Tech, a Lenora, Kan.-based solution provider that both resells StorageCraft licenses and offers the technology as a service.
"StorageCraft has turned leads our way," Riat told CRN. "The more leads we got, the tighter our relationship. About 80 percent of our StorageCraft sales are for a service."
Nex-Tech has been building backup and disaster recovery, or BDR, appliances that combine the StorageCraft software with a hardware platform from Western Digital, but Riat said he would like to eventually see StorageCraft offer its own BDR appliances.
"BDR appliances are the future," he said. "Well over half of the BDRs in the market use StorageCraft software at the core. I'm all for any plans for StorageCraft to develop its own appliances as it gets harder to have a separate hardware platform to support."
Riat said he also hopes to see StorageCraft invest more in its cloud technology, particularly in developing a high-availability platform that provides a one-minute recovery to the on-premises infrastructure or the cloud.
"I also want to see a full offering from StorageCraft," he said. "We now offer our customers file folder backups, on-site hardware connected to the cloud, and high availability with one-click or two-click recovery to the cloud. It would be nice to see an end-to-end offering with full hardware and software support from StorageCraft."
Fred Moore, managing partner at Moore Computing, a St. Louis-based solution provider and StorageCraft channel partner, said he likes the vendor so much that every one of its customers uses its ShadowProtect solution.
Moore Computing resells the StorageCraft software and offers a StorageCraft BDR appliance-based service.
StorageCraft did have a couple of stumbles when it introduced its first cloud-based disaster recovery solution, Moore told CRN. "It wasn't typical of StorageCraft's execution," he said. "But the issues are behind us, and the pricing is very aggressive. I didn't lose any sleep over it. And there are tons of opportunities ahead of us."
Moore said he is always a bit afraid when he hears that a private equity firm has invested in a vendor.
"Private equity can screw up a company," he said. "It may be irrational fear on my part. But I hope they invest in StorageCraft's products. Their off-site disaster recovery and storage solutions work well, and are economical."
PUBLISHED JAN. 13, 2016