2016 Partner Program Guide Details


Autotask Corporation
Autotask Authorized Global Partner Program

Address26 Tech Valley Drive, Suite 2
East Greenbush, NY
12061
URLhttp://www.autotask.com
Phone5187203500
CEOMark Cattini
Year Company Founded2001
In what month does your fiscal year end?December
Worldwide Channel Chief Full NameKevin Donovan
Worldwide Channel Chief TitleSenior Vice President, Global Sales
Worldwide Channel Chief Date Began serving in this Role05/2010
North American Channel Chief Full NameJake Carroll
North American Channel Chief TitleExecutive Director Channel Sales
North American Channel Chief Date Began Serving in this Role05/2004
Name of North American Channel ProgramAutotask Authorized Global Partner Program
Year this Channel Program was established2006
Name of North American Channel Program ManagerJake Carroll
Program Manager TitleExecutive Director Channel Sales
Program Manager Email Addressjcarroll@autotask.com
Products and services in which your company specializes and the sales models that apply: One-time product purchase and resell (either hardware or software)Business intelligence and analytics
Cloud tools and management
Collaboration software
Data and information management
Digital signage
Disaster recovery business continuity
Enterprise file sync and share
Managed services PSA/IT automation
Managed services software RMM
Security data loss prevention
Security endpoint protection
Size CategorySMALL
Indirect RevenueDo not wish to disclose
North American Partners N/A
New North American Partners N/A
Tier NamesAutotask Authorized Global Partner Program
Number of North American Partners in Top Tier N/A
North American Partners in Tier 2 N/A
North American Partners in Tier 3 N/A
North American Partners in Tier 4 N/A
North American Partners in Tier 5 N/A
North American Partners in Tier 6 N/A
North American Partners in Tier 7 N/A
Worldwide Partners in Top Tier N/A
Worldwide Partners in Tier 2 N/A
Worldwide Partners in Tier 3 N/A
Worldwide Partners in Tier 4 N/A
Worldwide Partners in Tier 5 N/A
Worldwide Partners in Tier 6 N/A
Worldwide Partners in Tier 7 N/A
Which of the following best describes your company’s Cloud involvement, products, and solutions?
Our products are sold as a Cloud Service where the vendor is the Service Provider
Does your existing partner program support your company’s Cloud products/services?Our existing partner program supports our cloud products/services
Sales Support
Does your partner program compensate partners for deals that are registered by partners, but closed by direct sales?No
Does your partner program compensate partners for deals registered by one partner but closed by another or lost-deals to partners that did not obtain registration?No
Does your partner program offer extra points of margin/discount for registered deals?
 Yes, on all deals registered
Does your partner program require you to communicate approval or denial of a deal registration within a certain amount of time?Yes within 72 hours
How does this channel program motivate/support its resellers?
 Sales enablement
 Training
Is it possible for a Solution Provider to attach services to your product/service beyond typical maintenance and/or break-fix?Yes
Thinking about a typical sale in which a Solution Provider is able to attach services to your product/service, is the amount they are able to attach:Attach services that are typically more than the cost of your solution
What, if any, specific programs do you have in place to help partners increase their services attach and/or profit?
Technical Certification Training
 Partner Services/Solution Selling Training
 Case Studies demonstrating the value of a total solution sell
 Statistics on Best In Class Services Attach Rates
 Pay as you go purchase option
 Self-provisioning license portal
 Automated transaction process for billing/licensing and provisioning
Does your partner program offer a residual revenue program, recurring revenues or annuity streams that enable partners to create a long-term year after year revenue stream?Yes
Does your partner program offer demonstration units or evaluation licenses?
For all partners
What does this program typically charge your partners for demo units or evaluation licenses?
More than 75% off list / No Fee
By what criteria are partner tiers for this partner program determined
 Partner program does not have multiple tiers
How are partner discounts determined? Please select all that apply.
 Not Applicable
Which of the following does your partner program offer to partners in an effort to help expand their businesses?
 Technical training
 Sales training
 Sales tools
 Vertical market case studies
 Solutions selling
What types of training does your partner program offer? Please select all that apply.
On Demand web based training/certification from any location (Self Serve)
 ILT (instructor lead training)
 Face to face training/certification
 Road shows
 Boot camp
 Blogs/Message boards
Is there a cost to partners for training and/or certification?
Not Applicable to our business
 Not Applicable to our business
 Not Applicable to our business
How often does your partner program require re-certification or renewal for partners?Re-certification not required
Are partners required to pay a fee to join at the minimum or basic level of this partner program?
No fee
Does this fee vary based on any of the following?
Are partners required to meet revenue requirements in order to join the minimum or basic level of this partner program?No revenue commitment necessary
Please indicate which of the following requirements must be met in order for a partner to join the minimum tier or basic level of this partner program? Please select all that apply.
 There are NO REQUIREMENTS to join this partner program
Does this channel partner program offer: Please check all that apply.
Pre-sales support
 Post-sales support
 Post-sales services support
 Technical support
 Local account/field reps
 Dedicated account team
 Clearly defined division between accounts for direct and indirect sales
How much time in advance of their customers are solution provider A177partners briefed on new or upgraded product launches?1 month to less than 4 months before solution provider customers
Does your company utilize a partner advisory council that provides your company with constructive feedback on your partner program and/or channel issues?Yes - informal
Does your company’s partner program portal/web site provide: Please select all that apply.
 No portal/website
Which of the following types of hands-on marketing support does your partner program provide? Please check all that apply.
 Do not offer hands-on marketing support
How does your partner program inform and educate your partners? Does your partner program provide any of the following: Please select all that apply.
Hosts a conference specifically for partners
 Conducts online webinars and conferences
 Publishes regular newsletters
 Conducts regular email marketing
Which of the following criteria must a partner meet in order to qualify for the minimum or basic level of MDF/Co-op marketing? Please select all that apply.
 Program Does not Offer MDF/Co-op marketing
What does this partner program allow partners to spend MDF on? Please select all that apply.
 Not Applicable
Does your partner program have Partner Marketing Managers assigned to partners that qualify for MDF to plan and execute demand generation campaigns?NOT APPLICABLE
What percentage of your MDF/Co-op goes unspent on a quarterly basis?NOT APPLICABLE
How does your partner program support its channel partners with leads?
Generates leads and initiates sales, which are turned over to partners.Not Offered
Generates leads which are turned over to partners.Not Offered
Works cooperatively with partners to drive demand directly to them through MDF and other marketing programs.Not Offered
Provides tools on portal for partners to drive their own demand.Not Offered

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