2016 Partner Program Guide Details



Avaya
Avaya Connect

Address4655 Great America Parkway
Santa Clara, CA
95054-1233
URLhttp://www.ayava.com
Phone908-953-6000
CEOKevin J. Kennedy
Year Company Founded2000
In what month does your fiscal year end?September
Worldwide Channel Chief Full NameSteve Biondi
Worldwide Channel Chief TitleVice President, Avaya Global Partner Organization
Worldwide Channel Chief Date Began serving in this Role09/2015
North American Channel Chief Full NameJoe Lohmeier
North American Channel Chief TitleVice President, US Channels
North American Channel Chief Date Began Serving in this Role06/2014
Additional North American Channel Chief Full NameDavid Woodward
Additional North American Channel Chief TitleUS Channel Leader
Additional North American Channel Chief Date Began Serving in this Role10/2015
Name of North American Channel ProgramAvaya Connect
Year this Channel Program was established2009
Name of North American Channel Program ManagerRyan Meyers
Program Manager TitleDirector, Global Channel Programs/Go-To-Market Strategy
Program Manager Email Addressmeyers@avaya.com
Products and services in which your company specializes and the sales models that apply: One-time product purchase and resell (either hardware or software)Cloud hosting
Cloud tools and management
Collaboration software
Converged infrastructure
CRM and SFA application software
Disaster recovery business continuity
Enterprise data center servers
Enterprise networking infrastructure
Infrastructure as a service IaaS
Managed services PSA/IT automation
Managed services software RMM
Middleware
SDDC Software defined Data Center
SDN Software defined Networking
Security data loss prevention
Security Identity and access management
Security network security appliances and software
SMB networking hardware
Unified communications
Video conferencing
Virtualization desktop
Products and services in which your company specializes and the sales models that apply: As-a-service utility model (for either managed or cloud service delivery) Cloud hosting
Cloud tools and management
Collaboration software
Converged infrastructure
CRM and SFA application software
Disaster recovery business continuity
Enterprise data center servers
Infrastructure as a service IaaS
Managed services PSA/IT automation
Managed services software RMM
Middleware
Security data loss prevention
Security network security appliances and software
Unified communications
Video conferencing
Products and services in which your company specializes and the sales models that apply: Combination/hybrid model (partner product resell and deploy in an as-a-service model) Cloud hosting
Cloud tools and management
Collaboration software
Converged infrastructure
CRM and SFA application software
Disaster recovery business continuity
Enterprise data center servers
Enterprise networking infrastructure
Enterprise wireless LANs
Infrastructure as a service IaaS
Managed services PSA/IT automation
Managed services software RMM
Middleware
Network connectivity
SDDC Software defined Data Center
SDN Software defined Networking
Security data loss prevention
Security Identity and access management
Security network security appliances and software
SMB networking hardware
SMB servers
Unified communications
Video conferencing
Virtualization desktop
Virtualization networking server storage
Size CategoryLARGE
Indirect Revenue71% to 80%
North American Partners2414
New North American Partners329
Tier NamesPlatinum
 Gold
 Silver
 Authorized
Number of North American Partners in Top Tier123
North American Partners in Tier 244
North American Partners in Tier 399
North American Partners in Tier 42148
Worldwide Partners in Top Tier394
Worldwide Partners in Tier 2170
Worldwide Partners in Tier 3313
Worldwide Partners in Tier 48590
Which of the following best describes your company’s Cloud involvement, products, and solutions?
Our products are sold as a Cloud Service where the vendor is the Service Provider
 Our products are used to enable Off-premise Cloud Solutions
 Our products are used to build Hybrid Private Cloud Solutions
Does your existing partner program support your company’s Cloud products/services?Our existing partner program supports our cloud products/services
Sales Support
Does your partner program compensate partners for deals that are registered by partners, but closed by direct sales?No
Does your partner program compensate partners for deals registered by one partner but closed by another or lost-deals to partners that did not obtain registration?No
Does your partner program offer extra points of margin/discount for registered deals?
Yes, depending on the product
 Yes, depending on deal size
Does your partner program require you to communicate approval or denial of a deal registration within a certain amount of time?Yes within 72 hours
How does this channel program motivate/support its resellers?
 Awards for sales
 Discount promotions
 Eligibility to sell vendor services
 Field Channel account manager coverage
 Financial rewards
 Incentive programs
 Inside Channel account manager coverage
 Joint marketing planning
 Low-interest financing
 Marketing resources
 MDF/Co-op
 Online tools
 Partner portal
 Product demo program
 Qualified leads
 Rebates
 Sales enablement
 Tiered discounts
 Training
Is it possible for a Solution Provider to attach services to your product/service beyond typical maintenance and/or break-fix?Yes
Thinking about a typical sale in which a Solution Provider is able to attach services to your product/service, is the amount they are able to attach:Attach services that are about the same cost as your solution
What, if any, specific programs do you have in place to help partners increase their services attach and/or profit?
Technical Certification Training
 Partner Services/Solution Selling Training
 Case Studies demonstrating the value of a total solution sell
 Statistics on Best In Class Services Attach Rates
 Pay as you go purchase option
 Self-provisioning license portal
 Automated transaction process for billing/licensing and provisioning
 Other (please specify)
 proactive service support tools, support service knowledge base
Does your partner program offer a residual revenue program, recurring revenues or annuity streams that enable partners to create a long-term year after year revenue stream?Yes
Does your partner program offer demonstration units or evaluation licenses?
Other alternative (please explain)
 Avaya offers demonstration units/evaluation licences to all partners, and Avaya also offers free demo resources to partners via
What does this program typically charge your partners for demo units or evaluation licenses?
Other alternative (Please explain)
 Hardware and Software are handled separately with 51%-75% discount on Hardware and up to 100% on Software. We also encourage ou
By what criteria are partner tiers for this partner program determined
 Sales/Revenue volume
 Certifications
 Technical skills
 Specialization
How are partner discounts determined? Please select all that apply.
 Tiered Discounts - level/tier earned in the partner program (higher discounts for higher levels/tiers)
 Deal Registrations
Which of the following does your partner program offer to partners in an effort to help expand their businesses?
 Information to help horizontal VARs break into vertical markets (ie Healthcare)
 Eligibility to sell vendor services
 Technical training
 Sales training
 Sales tools
 Vertical market case studies
 Tools to identify selling opportunities
 Marketing concierge services
 Solutions selling
 MDF
 Post-sales services enablement training
 Leads
 Joint marketing planning
What types of training does your partner program offer? Please select all that apply.
On Demand web based training/certification from any location (Self Serve)
 ILT (instructor lead training)
 Face to face training/certification
 Road shows
 Boot camp
 Blogs/Message boards
 Authorized training partners (distributors)
Is there a cost to partners for training and/or certification?
Free for all partners
 Partner pays a percentage (discount off full price)
 Partner pays a percentage (discount off full price)
How often does your partner program require re-certification or renewal for partners?Once every 13 to 24 months
Are partners required to pay a fee to join at the minimum or basic level of this partner program?
No fee
Does this fee vary based on any of the following?
Are partners required to meet revenue requirements in order to join the minimum or basic level of this partner program?Annual revenue commitment
Please indicate which of the following requirements must be met in order for a partner to join the minimum tier or basic level of this partner program? Please select all that apply.
 Certified/accredited sales staff
 Sales Volume
 Revenue commitment
 Valid website
 Actively transacting partner
Does this channel partner program offer: Please check all that apply.
Pre-sales support
 Post-sales support
 Post-sales services support
 Technical support
 Local account/field reps
 Escalation procedures for rules of engagement
 Dedicated account team
 Clearly defined division between accounts for direct and indirect sales
How much time in advance of their customers are solution provider A177partners briefed on new or upgraded product launches?4 months to less than 7 months before solution provider customers
Does your company utilize a partner advisory council that provides your company with constructive feedback on your partner program and/or channel issues?Yes
Does your company’s partner program portal/web site provide: Please select all that apply.
 Searchable product/pricing database
 Downloadable marketing materials
 Online training resources
 Database for peer partnering
 Account management
 Portal with customizable dashboard based on profiles
 Ability for partners to syndicate your content to their website
 Managed services community
 Deal Registration
 Configuration/installation tools
 Troubleshooting tools
 CRM
 A selection of marketing campaigns partners can order and have executed for them
Which of the following types of hands-on marketing support does your partner program provide? Please check all that apply.
One to one marketing planning with internal partner marketing managers
 One to many marketing support via internal partner marketing managers
 Access to an automated marketing platform
 Full service marketing concierge services via 3rd party providers
How does your partner program inform and educate your partners? Does your partner program provide any of the following: Please select all that apply.
Hosts a conference specifically for partners
 Conducts online webinars and conferences
 Provides funding to partners to attend industry conferences
 Publishes regular newsletters
 Conducts regular email marketing
 Conducts regular meetings with individual partners
 Our channel account managers are responsible for educating and informing partners
Which of the following criteria must a partner meet in order to qualify for the minimum or basic level of MDF/Co-op marketing? Please select all that apply.
 Business plan
 Discretionary based on specific product focus
 Discretionary based on specific vertical/customer focus
 Proposal-based
What does this partner program allow partners to spend MDF on? Please select all that apply.
 Print advertising
 Digital advertising
 SEO
 Sales Training
 Technical training/certification
 Sales head count
 Marketing head count
 Customer seminars/road shows
 Online webinars
 Demo equipment
 Events: industry conferences, workshops, etc.
 Telemarketing/outbound sales calling
 Product catalogues
 Newsletters
 Email marketing
 Co-branded merchandise
 Content development (case studies, social content, blogs, solution briefs, etc.
 Direct Mail
 Website development and management
 Social media enablement
 Activities that generate leads
Does your partner program have Partner Marketing Managers assigned to partners that qualify for MDF to plan and execute demand generation campaigns?Yes
What percentage of your MDF/Co-op goes unspent on a quarterly basis?1-10%
How does your partner program support its channel partners with leads?
Generates leads and initiates sales, which are turned over to partners.Not Offered
Generates leads which are turned over to partners.All partners
Works cooperatively with partners to drive demand directly to them through MDF and other marketing programs.All partners
Provides tools on portal for partners to drive their own demand.All partners

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