Operations Manager, Zumasys
Location: Irvine, CA
Number of years in current position: 6
Number of years involved with indirect sales: 6
Twitter Handle: @michelle71m
How have you personally helped advance your company's channel business over the past year?
As our business model has shifted to a predominantly services-based model, I have worked to create and implement the business processes needed to ensure we are capturing the new revenue streams. The increased recurring revenue that comes from SaaS offerings and hosting services means that we have to adapt our time entry, billing, and reporting processes without disrupting the business or slowing it down. I lead this continuous evolution process.
What are your goals for your company's channel business over the next year?
My goals are to create efficiencies in our business processes to support our growth objectives. I want us to increase productivity and reduce errors. This is accomplished though constant communication and a robust change management process.
What programs/initiatives does your company offer to support women in the workplace?
Zumasys is a unique company because its support for women truly starts at the top. Our President has supported the women at Zumasys since day one, and recognizes the women on the team for their contributions and for the part they have played in our amazing growth. We focus on our strengths and work collectively as a team to reach our goals, regardless of gender.
Who is your female role model?
My mother has always been my role model. She was a hard-working single mom who did what she had to do to make life work. She tends to the family with so much kindness and a thoughtful ear. She believes we can do what we put our minds too and is not afraid of hard work. She has always been my number one supporter and driver when it comes to making hard decisions.
One of our "Power 30 Solution Providers"Fun Facts:
Has an advanced degree
Has an MBA
Has worked for a solution provider organization
Is extremely organized
Is an early riser
Is a night owl
What advice would you give to young women aspiring to succeed in the workplace?
My advice would be to stay present, be a part of the team and ask questions. Stay present: It takes effort to stay present at work, do not get lost in the job, stay relevant and be present. Be part of the team: Be a contributor to the conversation and recognize when team member does a great thing. Ask questions: When you do not know the answer, ask. You will gain wisdom and the respect of the team that you are there to help and learn with them.
What is your favorite song and why is it meaningful to you?
I have many favorite songs and they all mean something to me, but if I had to choose one that really gets me excited to get up and start my day it would by, "This is My Fight Song", by Rachel Platten. It is a song that just makes you want to dig deeper, try harder and do better.
What tips do you have on how to find work/life balance?
Work/life balance first requires us to have discipline about what our plan should include. The plan does not need to be overwhelming. I recommend starting small. For example, making a plan to leave the office for lunch, as simple as it may sound, is something we need to do to reset our minds and come back to the office with a refreshed outlook to finish up the day. This means staying disciplined and not working on email while you are eating.
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