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The Bottom Line
While not perfect, N-able is clearly moving in the right direction and demonstrating deep network features that are essential to enterprises. In addition to further improvements in IT monitoring, N-able showed that its PC help-desk support is the way of the future. However, don't discount Level Platforms and Kaseya. These two MSP platform vendors are not far behind.
Scorecard: Quick Click Comparisons of All 4 Managed Services Platforms
| COMPANY: AdventNet Pleasanton, Calif. (925) 924-9500 www.adventnet.com PRODUCT LINE: ManageEngine OpManager MSP Edition has a probe-based client that works on multiple operating systems. OpManager has a comprehensive list of actions and alerts. CHANNEL POINTS: Offers sales tools, such as presentations, price calculators, comparison documents, customer deployment scenarios, sales pitch and cross-selling options. |
| COMPANY: Kaseya St. Helier, Jersey (+44) 1534-832-534 www.kaseya.com PRODUCT LINE: Managed Service Edition is a framework with many comprehensive monitoring features. Highly secured servers and agents are easy to deploy, even on remote, unsecured locations. CHANNEL POINTS: Offers a comprehensive set of tools and templates to aid in the transition to an MSP business model, including SLAs, pricing, collateral, e-mail, Web, and other templates and calculators, as well as a variety of educational materials developed by MSPs for MSPs. |
| COMPANY: Level Platforms Ottawa, Canada (800) 418-0881 www.levelplatforms.com PRODUCT LINE: Managed Workplace has a comprehensive set of templates from which to configure devices from 41 vendors. Workplace uses an open Web-services architecture to connect to many backup vendors, including PSA vendors, such as Autotask and ConnectWise. Workplace integrates with Microsoft WSUS and BSA. CHANNEL POINTS: Offers free comprehensive, unlimited technical and business training, including everything a partner needs to know to build an MSP program. Partners are also assigned a lifetime Partner Development Manager to help them evolve their businesses to create differentiated MSP offerings. Unlimited technical support from 6 a.m. to 10 p.m. EST, including weekend support. |
| COMPANY: N-able Ottawa, Canada (613) 592-6676 www.n-able.com PRODUCT LINE: Momentum System combines probe- and agent-based tools, which can cover intranet, as well as mobile devices. Momentum has one of the best remote tools for configuring environments and technical support. CHANNEL POINTS: Self Service Portal contains a dynamically searchable knowledge base; online support includes partner forums, online support requests, e-mail support, telephone from 8:30 a.m. to 9 p.m. EST Monday to Friday with 24/7 emergency support; ongoing one-on-one training with partner-development specialist and N-able University. |
| COMPANY: SilverBack Technologies Billerica, Mass. (978) 670-9944 www.silverbacktech.com PRODUCT LINE: DataCenter Enterprise arrives with a unique policy-based engine that simplifies customer installations. Other MSP vendors are using a similar template scheme to reduce setup time. DataCenter can serve enterprise devices, such as Cisco routers, Check Point firewalls and Canon printers, including environmental facilities. CHANNEL POINTS: Offers policy-monitoring templates, which allow partners to automate the process of deploying and changing service offerings to their customers; technology templates, which include best practices for alert, log file, performance, asset and security monitoring, and management of hundreds of classes of technology devices and applications. |
