20 Coolest Cloud Productivity App Vendors

LiveOps, competing in the same market space as InContact, takes the whole cloud-computing concept to another level. Yes, it offers an on-demand contact center platform that businesses use to run their customer service departments. But it goes even further by providing a network of some 20,000 independent at-home agents who use the system -- making it possible for a business to rely on the cloud not just for its call center software, but for its entire customer service operation.