InContact
InContact offers Software-as-a-Service call center and "agent optimization" applications that are used by some 650 customers. Founded in 1997 as UCN Inc., a reseller of telecommunications services, the company evolved through a number of acquisitions. In addition to applications used by service agents to assist customers, InContact's broad product line includes interactive voice response and automatic call distribution software, computer telephony integration, and even call center workforce management tools.
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