On Sept. 24, 2009, Google's widely popular Gmail e-mail platform conked out for roughly two hours, blocking users from emails and contact lists and mucking up Google's Chat and Auto Complete tools. Gmail users logging into the cloud-based email service were met with a message explaining that Gmail "is temporarily unable to access your contacts. You may experience issues while this persists."
Google called the outage a "big deal," but said it only affected a "small subset of users."
The Sept. 24 outage was the second that month and one of many outages suffered by Google's cloud-based offerings. Google has chalked up the outages to various causes including routing errors and server maintenance.